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~accessRights:"restricted"
~isPartOf:"Health economics"
~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The American economic review"
~isPartOf:"Total quality management & business excellence"
~person:"Anabila, Peter"
~person:"Andreyeva, Elena"
~person:"Bravo, Fernanda"
~person:"Cudney, Elizabeth A."
~person:"Schreyögg, Jonas"
~subject:"Bibliometrie"
~subject:"Entwicklungsländer"
~subject:"Hospital"
~subject:"Theorie"
~subject:"customer satisfaction"
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Anabila, Peter
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Health economics
International journal of quality & reliability management
Management science : journal of the Institute for Operations Research and the Management Sciences
The American economic review
Total quality management & business excellence
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Competitive priorities and engagement : can they be a source of satisfaction? : customer-centered model
Awwad, Abdulkareem Salameh
;
Anouze, Abdel Latef
; …
- In:
International journal of quality & reliability management
41
(
2024
)
5
,
pp. 1337-1355
Persistent link: https://www.econbiz.de/10014520501
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2
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
3
Time is the wisest counselor of all : the value of provider-patient engagement length in home healthcare
Song, Hummy
;
Andreyeva, Elena
;
David, Guy
- In:
Management science : journal of the Institute for …
68
(
2022
)
1
,
pp. 420-441
Persistent link: https://www.econbiz.de/10012821194
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4
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
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5
Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
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6
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
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7
Contracts for healthcare referral services : coordination via outcome-based penalty contracts
Adida, Elodie
;
Bravo, Fernanda
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1322-1341
Persistent link: https://www.econbiz.de/10012013623
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8
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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