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~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of international trade & commerce"
~isPartOf:"Journal of service management"
~subject:"Kundenzufriedenheit"
~subject:"Long-Term Orientation"
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Search: subject_exact:"Emotion"
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Kundenzufriedenheit
Long-Term Orientation
Emotion
53
Consumer behaviour
29
Konsumentenverhalten
29
Dienstleistungsqualität
19
Service quality
19
Arbeitsverhalten
16
Work behaviour
16
Customer satisfaction
13
Hotel industry
13
Hotellerie
13
Arbeitszufriedenheit
11
Gastronomie
11
Job satisfaction
11
Restaurant industry
11
Beziehungsmarketing
9
Customer service
9
Kundenservice
9
Relationship marketing
9
Stress
9
Work stress
9
Tourism employees
8
Tourismusberufe
8
Arbeitskräfte
7
Emotional exhaustion
7
Intelligence
7
Intelligenz
7
Workforce
7
Cognition
6
Kognition
6
Personality psychology
6
Persönlichkeitspsychologie
6
Corporate Social Responsibility
4
Corporate social responsibility
4
Emotional intelligence
4
Emotions
4
Online retailing
4
Online-Handel
4
Viral marketing
4
Virales Marketing
4
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English
14
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Alnawas, Ibrahim
1
Aparicio-Valverde, Mireia
1
Bennett, Keri
1
Choi, Chul-Jae
1
Fong, Lawrence Hoc Nang
1
Groth, Markus
1
Ham, Jeong-Min
1
Hanks, Lydia
1
Hemsley-Brown, Jane
1
Hwang, Joyce Hyunjoo
1
Im, Soo Yeon
1
Inocencio, Ma. Josephine E.
1
Kang, Yoon-Hee
1
Ladhari, Riadh
1
Lajante, Mathieu
1
Lee, Hye Eun
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Liu, Qing
1
Ma, Shihan
1
Madamba, Jeanette Angeline Banzon
1
Massa, Elodie
1
Min, Dae-Gyu
1
Minbashian, Amirali
1
Mojicac, Loida E.
1
Otterbring, Tobias
1
Rhee, Seung-Yoon
1
Ryan, Gerard
1
Seo, Sunhee
1
So, Amy Siu Ian
1
Tang, Xiangjie
1
Ustrov, Yury
1
Wu, Luorong
1
Wu, Yu
1
Zapata, Normito R.
1
Zhang, Kaixin
1
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International journal of contemporary hospitality management
Journal of international trade & commerce
Journal of service management
International journal of hospitality management
39
Journal of retailing and consumer services
20
Journal of business research : JBR
15
Journal of hospitality marketing & management
13
The journal of services marketing
13
Tourism management perspectives : TMP
13
Journal of travel and tourism marketing
12
Service business
8
Tourism management : research, policies, practice
8
Psychology & marketing
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of air transport management
5
Services marketing quarterly
5
The service industries journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice : JSTP
4
Tourism review
4
European journal of marketing : EJM
3
Global business review
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of marketing analytics : JMA
3
Journal of marketing communications
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service research
3
Journal of vacation marketing
3
The journal of business & industrial marketing
3
Total quality management & business excellence
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
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ECONIS (ZBW)
14
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14
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date (oldest first)
1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
4
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
5
Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu
;
Ladhari, Riadh
;
Massa, Elodie
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
Saved in:
6
Shared positive emotion and team effectiveness
Rhee, Seung-Yoon
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 153-171
Persistent link: https://www.econbiz.de/10013189557
Saved in:
7
The effects of employee service on reuse intention in upscale restaurant service setting : the moderating effect of spatial proximity
Choi, Chul-Jae
;
Ham, Jeong-Min
;
Min, Dae-Gyu
- In:
Journal of international trade & commerce
16
(
2020
)
2
,
pp. 71-89
Persistent link: https://www.econbiz.de/10012592180
Saved in:
8
Empathic emotions and organizational citizenship behaviors of multinational enterprise employees of Japan, Korea and Singapore
Kang, Yoon-Hee
- In:
Journal of international trade & commerce
15
(
2019
)
3
,
pp. 203-226
Persistent link: https://www.econbiz.de/10012545295
Saved in:
9
Smile for a while : the effect of employee-displayed smiling on customer affect and satisfaction
Otterbring, Tobias
- In:
Journal of service management
28
(
2017
)
2
,
pp. 284-304
Persistent link: https://www.econbiz.de/10011704038
Saved in:
10
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
1
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