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~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of international trade & commerce"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Kundenzufriedenheit"
~subject:"Long-Term Orientation"
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Search: subject_exact:"Emotion"
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Kundenzufriedenheit
Long-Term Orientation
Emotion
116
Consumer behaviour
53
Konsumentenverhalten
53
Tourism
30
Tourismus
30
Holiday behaviour
21
Tourism industry
21
Tourismuswirtschaft
21
Urlaubsverhalten
21
Hotel industry
20
Hotellerie
20
Customer satisfaction
18
Dienstleistungsqualität
18
Service quality
18
Arbeitsverhalten
15
Work behaviour
15
Arbeitszufriedenheit
14
Job satisfaction
14
Social Web
14
Social web
14
Emotions
12
Gastronomie
12
Restaurant industry
12
Beziehungsmarketing
11
Relationship marketing
11
Stress
11
Work stress
11
Tourism employees
10
Tourism marketing
10
Tourismusberufe
10
Tourismusmarketing
10
Cognition
9
Emotional exhaustion
9
Kognition
9
Personality psychology
9
Persönlichkeitspsychologie
9
China
8
Viral marketing
8
Virales Marketing
8
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19
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English
19
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Cai, Ruiying
2
Alnawas, Ibrahim
1
Aparicio-Valverde, Mireia
1
Bennett, Keri
1
Chen, Qi
1
Choi, Chul-Jae
1
Christou, Prokopis A.
1
Feng, Yuqiang
1
Fong, Lawrence Hoc Nang
1
Gao, Huicai
1
Geetha, M.
1
Gursoy, Dogan
1
Ham, Jeong-Min
1
Hanks, Lydia
1
Hemsley-Brown, Jane
1
Hu, JiaJing
1
Hwang, Joyce Hyunjoo
1
Im, Soo Yeon
1
Inocencio, Ma. Josephine E.
1
Kang, Yoon-Hee
1
Ladhari, Riadh
1
Lajante, Mathieu
1
Lee, Hye Eun
1
Li, Gang
1
Li, Hengyun
1
Liu, Juan
1
Liu, Luning
1
Liu, Qing
1
Liu, Yan
1
Lu, Jiandong
1
Lu, Lu
1
Luo, Yi
1
Ma, Shihan
1
Ma, Xiuli
1
Madamba, Jeanette Angeline Banzon
1
Massa, Elodie
1
Min, Dae-Gyu
1
Mojicac, Loida E.
1
Rhee, Seung-Yoon
1
Ryan, Gerard
1
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International journal of contemporary hospitality management
Journal of international trade & commerce
Tourism management : research, policies, practice
International journal of hospitality management
39
Journal of retailing and consumer services
20
Journal of business research : JBR
15
Tourism management perspectives : TMP
14
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Service business
8
Psychology & marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of air transport management
5
Services marketing quarterly
5
The service industries journal
5
Tourism review
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice : JSTP
4
Total quality management & business excellence
4
European journal of marketing : EJM
3
Global business review
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of marketing analytics : JMA
3
Journal of marketing communications
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Journal of service research
3
Journal of vacation marketing
3
The journal of business & industrial marketing
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
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ECONIS (ZBW)
19
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19
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
3
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
4
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
5
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
6
Restaurant survival prediction using customer-generated content : an aspect-based sentiment analysis of online reviews
Li, Hengyun
;
Yu, Bruce X. B.
;
Li, Gang
;
Gao, Huicai
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013555009
Saved in:
7
Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu
;
Ladhari, Riadh
;
Massa, Elodie
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
Saved in:
8
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
9
Treat for affection? : customers' differentiated responses to pro-customer deviance
Hu, JiaJing
;
Ma, Xiuli
;
Xu, Xiaowei
;
Liu, Yan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
Saved in:
10
Shared positive emotion and team effectiveness
Rhee, Seung-Yoon
- In:
Journal of international trade & commerce
17
(
2021
)
1
,
pp. 153-171
Persistent link: https://www.econbiz.de/10013189557
Saved in:
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