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~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of international trade & commerce"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Kundenzufriedenheit"
~subject:"Long-Term Orientation"
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Search: subject_exact:"Emotion"
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Kundenzufriedenheit
Long-Term Orientation
Emotion
86
Consumer behaviour
44
Konsumentenverhalten
44
Customer satisfaction
24
Dienstleistungsqualität
22
Service quality
22
Tourism
22
Tourismus
22
Holiday behaviour
20
Tourism industry
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Tourismuswirtschaft
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Urlaubsverhalten
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Hotel industry
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Hotellerie
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12
Arbeitszufriedenheit
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Gastronomie
12
Job satisfaction
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Restaurant industry
12
Stress
12
Work behaviour
12
Work stress
12
Tourism employees
9
Tourism marketing
9
Tourismusberufe
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Tourismusmarketing
9
Beziehungsmarketing
8
Emotional exhaustion
8
Relationship marketing
8
China
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Customer service
7
Emotions
7
Kundenservice
7
Cognition
6
Kognition
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Satisfaction
6
Social Web
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Social web
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Huan, Tzung-cheng
2
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An, Soyoung
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Aparicio-Valverde, Mireia
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Avci, Turgay
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International journal of contemporary hospitality management
Journal of international trade & commerce
Tourism management perspectives : TMP
International journal of hospitality management
39
Journal of retailing and consumer services
20
Journal of business research : JBR
15
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Service business
8
Tourism management : research, policies, practice
8
Psychology & marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of air transport management
5
Services marketing quarterly
5
The service industries journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service theory and practice : JSTP
4
Total quality management & business excellence
4
Tourism review
4
European journal of marketing : EJM
3
Global business review
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of marketing analytics : JMA
3
Journal of marketing communications
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Journal of service research
3
Journal of vacation marketing
3
The journal of business & industrial marketing
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
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ECONIS (ZBW)
25
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
3
Exploring the effects of customers' assessments of a restaurant's atmospherics and emotional assessments on a fine-dining experience and intentions to return
Leong, Man Wai Aliana
;
Chen, Kuan-Ying
;
Chen, Hung-Bin
; …
- In:
Tourism management perspectives : TMP
47
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014318829
Saved in:
4
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
5
Unexpected surprise : emotion analysis and aspect based sentiment analysis (ABSA) of user generated comments to study behavioral intentions of tourists
Mehra, Payal
- In:
Tourism management perspectives : TMP
45
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014283421
Saved in:
6
Exploring cruise tourists' sentiment expression pattern from online reviews : an insight into market positioning
Sun, Xiaodong
;
Cao, Xiulian
;
Lau, Yui-yip
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014554178
Saved in:
7
Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu
;
Ladhari, Riadh
;
Massa, Elodie
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
Saved in:
8
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
Saved in:
9
How do tourists with disabilities respond to service failure? : an application of affective events theory
Lee, Bong Koo
;
An, Soyoung
;
Suh, Jungho
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591875
Saved in:
10
Service encounter failure, negative destination emotion and behavioral intention : an experimental study of taxi service
Xu, Jing
;
Yan, Libo
;
Mak, Connie K. Y.
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209329
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