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~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of payments strategy & systems"
~isPartOf:"Psychology & marketing"
~subject:"Electronic Banking"
~subject:"Kundenzufriedenheit"
~subject:"Mobile application"
~subject:"Online retailing"
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Electronic Banking
Kundenzufriedenheit
Mobile application
Online retailing
Mobile communications
14
Mobilkommunikation
14
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
5
Mobile Business
5
Mobile business
5
Innovation adoption
4
Innovationsakzeptanz
4
Beschwerdemanagement
3
Beziehungsmarketing
3
Complaint management
3
Emotion
3
Mobile Anwendung
3
Online-Handel
3
Relationship marketing
3
Customer service
2
Gastronomie
2
Hotel industry
2
Hotellerie
2
Internet marketing
2
Kundenservice
2
Mobile phone
2
Mobiltelefon
2
Motivation
2
Online-Marketing
2
Restaurant industry
2
Service recovery
2
Tourism
2
Tourism industry
2
Tourismuswirtschaft
2
Viral marketing
2
Virales Marketing
2
Accommodation experience
1
Aruba
1
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7
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7
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English
7
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Al-Nabhani, Khalid
1
Aparicio-Valverde, Mireia
1
Au, Wai Ching
1
Bachrach, Daniel G.
1
Baker, Thomas L.
1
Baum, Tom
1
DeFranco, Agnes
1
Fong, Lawrence Hoc Nang
1
Ha, Hong Youl
1
Jaramillo, Susana
1
Lin, Pearl Ming Chu
1
Lindsey-Hall, Kristina K.
1
McLean, Graeme J.
1
Morosan, Cristian
1
Pan, Huifeng
1
Ryan, Gerard
1
So, Amy Siu Ian
1
Tang, Xiangjie
1
Ustrov, Yury
1
Wilson, Alan M.
1
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International journal of contemporary hospitality management
Journal of payments strategy & systems
Psychology & marketing
Journal of retailing and consumer services
36
Journal of business research : JBR
14
Information systems research : ISR
10
International journal of bank marketing
10
International journal of hospitality management
10
International journal of business information systems : IJBIS
9
Technological forecasting & social change : an international journal
9
Telecommunications policy : the international journal of digital economy, data sciences and new media
8
The international journal of bank marketing : IJBM
8
Journal of hospitality marketing & management
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of e-business research : an official publication of the Information Resources Management Association
6
International journal of technology marketing : IJTMkt
6
Journal of travel and tourism marketing
6
Tourism management perspectives : TMP
6
African journal of science, technology, innovation and development : AJSTID
5
Global business review
5
International journal of consumer studies
5
International journal of networking and virtual organisations : IJNVO
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of strategic marketing
5
Marketing intelligence & planning
5
Service business
5
The journal of services marketing
5
International journal of electronic marketing and retailing : IJEMR
4
International journal of innovation and technology management
4
International journal of services, economics and management
4
Journal of financial services marketing
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of hospitality and tourism insights
4
Journal of vacation marketing
4
Tourism management : research, policies, practice
4
Advances in wireless technologies and telecommunication (AWTT) book series
3
Decision sciences
3
Discussion papers / CEPR
3
Economic research
3
Electronic commerce research
3
Electronic markets : the international journal on networked business
3
Information systems and e-business management : ISeB
3
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ECONIS (ZBW)
7
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
3
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
Saved in:
4
Examining consumers' continuous usage of multichannel retailers' mobile applications
Al-Nabhani, Khalid
;
Wilson, Alan M.
;
McLean, Graeme J.
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 168-195
Persistent link: https://www.econbiz.de/10012796084
Saved in:
5
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
6
Modeling guests' intentions to use mobile apps in hotels : the roles of personalization, privacy, and involvement
Morosan, Cristian
;
DeFranco, Agnes
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1968-1991
Persistent link: https://www.econbiz.de/10011624200
Saved in:
7
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
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