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~accessRights:"restricted"
~isPartOf:"International journal of services and operations management : IJSOM"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
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Dienstleistungssektor
customer satisfaction
Dienstleistungsqualität
41
Service quality
41
Customer satisfaction
29
Kundenzufriedenheit
29
service quality
15
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
India
9
Indien
9
Quality management
9
Qualitätsmanagement
9
Service industry
7
Arbeitszufriedenheit
5
Job satisfaction
5
E-commerce
4
Electronic Commerce
4
Gesundheitsversorgung
4
Health care
4
Hospital
4
Krankenhaus
4
Bank
3
Bankgeschäft
3
Banking services
3
Einzelhandel
3
Gesundheitswesen
3
Health care system
3
Higher education institution
3
Hochschule
3
Online retailing
3
Online-Handel
3
Retail trade
3
SERVQUAL
3
customer loyalty
3
loyalty
3
AHP
2
AHP approach
2
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Article
12
Book / Working Paper
1
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Article in journal
12
Aufsatz in Zeitschrift
12
Aufsatzsammlung
1
Language
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English
13
Author
All
Agariya, Arun Kumar
1
Ahmed, Salma
1
Ahmed, Waqar
1
Albuquerque, André Philippi Gonzaga de
1
Amoako-Gyampah, Kwasi
1
Arsalan Najmi
1
Arshad, Yamna
1
Azmin Azliza Aziz
1
Bajpai, V. N.
1
Barros, Kelson Wagner da Silva
1
Bert, Steve
1
Bhadury, Joyendu
1
Campos, Domingos Fernandes
1
Demir, Ahmet
1
Divkoti, Mohammad Mahdi Ahmadian
1
Ghaffari, Rahman
1
Guimaraes Junior, Djalma Silva
1
Guimarães, Julio Cesar Ferro de
1
Gurumurthy, Anand
1
Kanapathy, Kanagi A. P.
1
Khaled, Amgad S. D.
1
Knox, Dan
1
Kolaee, Aliraza Safarpour Soukhteh
1
Mandal, Pratap Chandra
1
Martin, James B.
1
Melo, Fagner José Coutinho de melo
1
Murray, Eugene
1
Nameghi, Ehsaneh Nejad Mohammad
1
Prabhakar, Guru
1
Saadat, Niloofar
1
Sardana, Shivani
1
Sarkar, Ashutosh
1
Shadnoush, Nosratoollah
1
Sobral, Eryka Fernanda Miranda
1
Souza, Lieda Amaral de
1
Tikoria, Jyoti
1
Yeong, Si Ni
1
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Published in...
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International journal of services and operations management : IJSOM
The journal of services marketing
29
The service industries journal
29
Journal of retailing and consumer services
23
Journal of business research : JBR
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Services marketing quarterly
18
International journal of hospitality management
16
Journal of service research
16
Journal of service management
14
Total quality management & business excellence
14
Service business
13
International journal of productivity and quality management : IJPQM
11
Journal of hospitality marketing & management
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of services, economics and management
10
International journal of business excellence : IJBEX
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
International journal of production economics
8
International journal of quality & reliability management
8
International journal of services and operations management
8
Journal of service research : JSR
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of service theory and practice : JSTP
7
International journal of contemporary hospitality management
6
International journal of electronic marketing and retailing : IJEMR
6
Journal of strategic marketing
6
Human systems management : HSM
5
International Journal of Services, Economics and Management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Quality management journal : QMJ
5
Benchmarking : an international journal ; BIJ
4
European journal of operational research : EJOR
4
Global business review
4
International Journal of Financial Services Management
4
International journal of business and globalisation : IJBG
4
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ECONIS (ZBW)
13
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1
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of
service
quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
2
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and
service
quality
on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
3
Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet
- In:
International journal of services and operations …
42
(
2022
)
3
,
pp. 379-396
Persistent link: https://www.econbiz.de/10013367345
Saved in:
4
The impact of open service innovation on perceived
service
quality
of customer in Sari Municipality
Kolaee, Aliraza Safarpour Soukhteh
;
Ghaffari, Rahman
; …
- In:
International journal of services and operations …
43
(
2022
)
2
,
pp. 203-226
Persistent link: https://www.econbiz.de/10013553289
Saved in:
5
Relationship between
service
quality
, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Campos, Domingos Fernandes
;
Barros, Kelson Wagner da Silva
- In:
International journal of services and operations …
39
(
2021
)
4
,
pp. 541-562
Persistent link: https://www.econbiz.de/10012693067
Saved in:
6
An empirical study of the role of technological acceptance model on retail service industry using a moderation effect
Khaled, Amgad S. D.
;
Ahmed, Salma
- In:
International journal of services and operations …
45
(
2023
)
2
,
pp. 232-246
Persistent link: https://www.econbiz.de/10014311982
Saved in:
7
E-banking
service
quality
and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
8
Development and validation of
service
quality
scale for Indian telecom sector
Agariya, Arun Kumar
;
Tikoria, Jyoti
- In:
International journal of services and operations …
37
(
2020
)
4
,
pp. 477-508
Persistent link: https://www.econbiz.de/10012522182
Saved in:
9
Understanding the role of in-store logistic operations in retail : findings from Pakistan
Arsalan Najmi
;
Arshad, Yamna
;
Ahmed, Waqar
;
Kanapathy, …
- In:
International journal of services and operations …
43
(
2022
)
1
,
pp. 26-51
Persistent link: https://www.econbiz.de/10013552836
Saved in:
10
Development of loyalty through innovation perceived in services
Guimaraes Junior, Djalma Silva
;
Melo, Fagner José …
- In:
International journal of services and operations …
43
(
2022
)
4
,
pp. 460-484
Persistent link: https://www.econbiz.de/10014226777
Saved in:
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