//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of strategic marketing"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Theory"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Hochschule
Theory
Dienstleistungsqualität
190
Service quality
190
Customer satisfaction
124
Kundenzufriedenheit
124
Consumer behaviour
111
Konsumentenverhalten
111
Relationship marketing
100
Beschwerdemanagement
45
Complaint management
45
Customer service
36
Kundenservice
36
Dienstleistungssektor
26
Service industry
26
Service failure
22
Viral marketing
21
Virales Marketing
21
Einzelhandel
17
Retail trade
17
Service recovery
17
Customer integration
13
Kundenintegration
13
Online retailing
13
Online-Handel
13
Satisfaction
13
Brand image
12
Emotion
12
Markenimage
12
Brand management
11
Markenführung
11
Quality management
11
Qualitätsmanagement
11
Customer experience
10
Health care
9
Arbeitszufriedenheit
8
E-commerce
8
Electronic Commerce
8
Gesundheitsversorgung
8
Gesundheitswesen
8
Health care system
8
more ...
less ...
Online availability
All
Undetermined
Free
2
Type of publication
All
Article
101
Type of publication (narrower categories)
All
Article in journal
101
Aufsatz in Zeitschrift
101
Language
All
English
101
Author
All
Balaji, M. S.
4
Arnold, Todd J.
2
Gudergan, Siegfried
2
Hutzinger, Clemens
2
Mahr, Dominik
2
McColl-Kennedy, Janet R.
2
Ringle, Christian M.
2
Roy, Sanjit
2
Schumann, Jan Hendrik
2
Sharma, Piyush
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Wünderlich, Nancy V.
2
Zablah, Alex R.
2
Abbasi, Faramarz
1
Abney, Alexandra K.
1
Acquila-Natale, Emiliano
1
Aghazadeh, Hashem
1
Ahrholdt, Dennis C.
1
Akhmedova, Anna
1
Aksoy, Lerzan
1
Akter, Shahriar
1
Alamanos, Eleftherios
1
Alatalo, Sari
1
Alhouti, Sarah
1
Ali, Faizan
1
Ambika, Anupama
1
Anderl, Eva
1
Andreassen, Tor W.
1
Anning-Dorson, Thomas
1
Apostolos, Giovanis
1
Armirotto, Vincent
1
Arthur, Jeffrey B.
1
Azab, Carol
1
Azemi, Yllka
1
Babin, Barry J.
1
Bacile, Todd J.
1
Baker, Melissa A.
1
Baker, Thomas L.
1
Barnes, Donald C.
1
more ...
less ...
Published in...
All
Journal of business research : JBR
Journal of strategic marketing
Journal of retailing and consumer services
154
International journal of hospitality management
89
The journal of services marketing
63
Service business
42
The service industries journal
38
Journal of hospitality marketing & management
36
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
Services marketing quarterly
31
Journal of travel and tourism marketing
29
The TQM journal : the international review of organizational improvement
29
International journal of contemporary hospitality management
28
Journal of service research
27
Journal of service management
26
Total quality management & business excellence
26
Tourism management : research, policies, practice
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
International journal of quality and service sciences
20
Journal of marketing for higher education
20
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of service research : JSR
19
Asia Pacific journal of marketing and logistics
17
International journal of business excellence : IJBEX
16
International journal of services and operations management : IJSOM
16
International review on public and non-profit marketing
15
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
15
Journal of marketing
14
Marketing intelligence & planning
14
The international journal of bank marketing : IJBM
14
International journal of productivity and quality management : IJPQM
13
Journal of hospitality and tourism insights
13
Journal of service theory and practice
13
International journal of quality & reliability management
12
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
12
Journal of the Academy of Marketing Science
12
SpringerLink / Bücher
12
Technological forecasting & social change : an international journal
12
Working paper / National Bureau of Economic Research, Inc.
12
Discussion paper / Centre for Economic Policy Research
11
more ...
less ...
Source
All
ECONIS (ZBW)
101
Showing
1
-
10
of
101
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer misbehavior and service providers' risk perception in the sharing economy
Roßmannek, Oliver
;
David, Natalie
;
Schramm-Klein, Hanna
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535217
Saved in:
2
A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being
Tang, Chuanyi
;
Guo, Lin
;
Gruen, Thomas
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014551048
Saved in:
3
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
Saved in:
4
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
5
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
Saved in:
6
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
7
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
8
Public announcements of employee recognitions from customers and customer satisfaction : longitudinal effects in the healthcare context
Arthur, Jeffrey B.
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014229167
Saved in:
9
Cross-industrial study on satisfaction-commitment-PWOM linkage : the role of competition, consumption visibility, and service relationship
Sakiyama, Ryo
;
Dahana, Wirawan Dony
;
Baumann, Chris
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014299258
Saved in:
10
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->