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~accessRights:"restricted"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Reinartz, Werner J."
~person:"Tanford, Sarah"
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Search: "Customer relationship management"
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| 16 applied filters
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Beziehungsmarketing
25
Relationship marketing
25
Consumer behaviour
14
Konsumentenverhalten
14
Customer satisfaction
8
Kundenzufriedenheit
8
Dienstleistungsqualität
5
Einzelhandel
5
Retail trade
5
Service quality
5
Perception
4
Wahrnehmung
4
Brand management
3
Customer integration
3
Kundenbindungsprogramm
3
Kundenintegration
3
Loyalty program
3
Markenführung
3
loyalty
3
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
Brand
2
Brand image
2
Customer experience
2
Customer service
2
Frontline employees
2
Gerechtigkeit
2
Holiday behaviour
2
Hotel industry
2
Hotellerie
2
Job satisfaction
2
Justice
2
Kundenbindung
2
Kundenservice
2
Kundenwert
2
Leistungsmotivation
2
Lieferantenmanagement
2
Loyalty
2
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Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Noble, Stephanie M.
Reinartz, Werner J.
Tanford, Sarah
Han, Heesup
19
Kim, Wansoo
7
Kumar, V.
7
Grewal, Dhruv
6
Wong, IpKin Anthony
6
Yu, Jongsik
6
Hyun, Sunghyup Sean
5
Kumar, Vikas
5
Ahn, Jiseon
4
Busser, James A.
4
Fink, Klaus-J.
4
Hult, G. Tomas M.
4
Hwang, Jinsoo
4
Lemon, Katherine N.
4
Moon, Hyoungeun
4
Okumus, Fevzi
4
Palmatier, Robert W.
4
So, Kevin Kam Fung
4
Bilgihan, Anil
3
Bruhn, Manfred
3
Cai, Ruiying
3
Chua, Bee-Lia
3
Eggert, Andreas
3
Fang, Eric
3
Foscht, Thomas
3
Gustafsson, Anders
3
Hadwich, Karsten
3
Hamilton, Ryan
3
Haws, Kelly L.
3
Hochstein, Bryan
3
Hollebeek, Linda D.
3
Houston, Mark B.
3
Hsu, Cathy H. C.
3
Kaushik, Arun Kumar
3
Kim, Insin
3
Lee, Jin-soo
3
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Journal of hospitality marketing & management
Journal of marketing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
Journal of business research : JBR
4
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
European journal of marketing : EJM
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Business horizons
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of hospitality management
1
Journal of creating value
1
Journal of retailing and consumer services
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
1
Springer Texts in Business and Economics
1
Springer texts in business and economics
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
1
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ECONIS (ZBW)
25
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1
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10
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25
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date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
4
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
5
The platformization of brands
Wichmann, Julian R. K.
;
Wiegand, Nico
;
Reinartz, Werner J.
- In:
Journal of marketing
86
(
2022
)
1
,
pp. 109-131
Persistent link: https://www.econbiz.de/10012794732
Saved in:
6
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
7
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
8
Capturing retailers' brand and customer focus
Han, Simeng
;
Reinartz, Werner J.
;
Skiera, Bernd
- In:
Journal of retailing
97
(
2021
)
4
,
pp. 582-596
Persistent link: https://www.econbiz.de/10013270698
Saved in:
9
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
10
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
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