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~accessRights:"restricted"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing management : MM"
~subject:"Intelligenz"
~subject:"Virales Marketing"
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Intelligenz
Virales Marketing
Emotion
42
Consumer behaviour
29
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Customer satisfaction
13
Kundenzufriedenheit
13
Hotel industry
12
Hotellerie
12
Dienstleistungsqualität
8
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8
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emotions
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Prentice, Catherine
2
Bilro, Ricardo Godinho
1
Boz, Hakan
1
Doan, Tin
1
Ghosh, Tathagata
1
Guerreiro, João Pedro Silva Martins
1
He, Wei
1
Hwang, Yoo Hee
1
Kanjanakan, Pattamol
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Kim, Eojina
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Kim, Peter Beomcheol
1
Koc, Erdogan
1
Lopes, Sergio Dominique
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Loureiro, Sandra Maria Correia
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Mattila, Anna S.
1
Tang, Liang
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Journal of hospitality marketing & management
Journal of marketing management : MM
Journal of retailing and consumer services
15
International journal of hospitality management
14
Journal of business research : JBR
13
International journal of contemporary hospitality management
9
Leadership & organization development journal
8
International journal of organizational analysis
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Psychology & marketing
6
International journal of project management : the journal of The International Project Management Association
5
Leveraging AI and emotional intelligence in contemporary business organizations
5
The journal of product & brand management
5
Tourism management : research, policies, practice
5
Vision : the journal of business perspective
5
International journal of public sector performance management : IJPSPM
4
Journal of career development
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of management & organization : JMO
4
Journal of marketing research
4
Journal of organizational effectiveness : people and performance ; JOEPP
4
Employee relations
3
European journal of marketing : EJM
3
Human resource management review
3
International journal of business excellence : IJBEX
3
International journal of learning and change : IJLC
3
International journal of management practice : IJMP
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of Asia Business Studies
3
Journal of business ethics : JOBE
3
Journal of consumer research : JCR ; an interdisciplinary journal
3
Journal of hospitality and tourism insights
3
Journal of marketing
3
Journal of travel and tourism marketing
3
Management decision
3
Management research review
3
Marketing letters : a journal of research in marketing
3
Middle East journal of management : MEJM
3
The journal of management development
3
The journal of services marketing
3
African journal of business and economic research : AJBER
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ECONIS (ZBW)
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1
Addressing service profit chain with artificial and emotional intelligence
He, Wei
;
Prentice, Catherine
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 730-756
Persistent link: https://www.econbiz.de/10013327889
Saved in:
2
The impact of emotional intelligence on hospitality employees' work outcomes : a systematic and meta-analytical review
Zhu, Dan
;
Doan, Tin
;
Kanjanakan, Pattamol
;
Kim, Peter …
- In:
Journal of hospitality marketing & management
31
(
2022
)
3
,
pp. 326-347
Persistent link: https://www.econbiz.de/10013177422
Saved in:
3
Development of hospitality and tourism employees' emotional intelligence through developing their emotion recognition abilities
Koc, Erdogan
;
Boz, Hakan
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 121-138
Persistent link: https://www.econbiz.de/10012256122
Saved in:
4
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
5
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
6
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
7
Predicting hotel book intention : the influential role of helpfulness and advocacy of online reviews
Ghosh, Tathagata
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 299-322
Persistent link: https://www.econbiz.de/10011880405
Saved in:
8
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
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