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~accessRights:"restricted"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~person:"Wieseke, Jan"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
~subject:"Perception"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
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Search: "Customer relationship management"
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Beziehungsmarketing
Markenführung
Perception
Wahrnehmung
Wechselverhalten
Relationship marketing
18
Consumer behaviour
11
Konsumentenverhalten
11
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsqualität
5
Service quality
5
Customer integration
3
Einzelhandel
3
Kundenintegration
3
Retail trade
3
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
Brand image
2
Customer service
2
Holiday behaviour
2
Hotel industry
2
Hotellerie
2
Job satisfaction
2
Kundenbindung
2
Kundenservice
2
Leistungsmotivation
2
Loyalty
2
Markenimage
2
Salespeople
2
Urlaubsverhalten
2
Verkaufspersonal
2
Work motivation
2
AI
1
Activation theory
1
Adaptive selling
1
Anforderungsprofil
1
Arbeitsleistung
1
Arbeitsverhalten
1
Artificial intelligence
1
Attributes
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Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Wieseke, Jan
Han, Heesup
16
Kumar, V.
7
Grewal, Dhruv
6
Kim, Wansoo
6
Wong, IpKin Anthony
6
Hyun, Sunghyup Sean
5
Kumar, Vikas
5
Reinartz, Werner J.
5
Yu, Jongsik
5
Hult, G. Tomas M.
4
Hwang, Jinsoo
4
Lemon, Katherine N.
4
Palmatier, Robert W.
4
Ahn, Jiseon
3
Chua, Bee-Lia
3
Eggert, Andreas
3
Fang, Eric
3
Fink, Klaus-J.
3
Foscht, Thomas
3
Gustafsson, Anders
3
Hamilton, Ryan
3
Haws, Kelly L.
3
Hochstein, Bryan
3
Hollebeek, Linda D.
3
Houston, Mark B.
3
Kaushik, Arun Kumar
3
Kim, Insin
3
Moon, Hyoungeun
3
Neslin, Scott A.
3
Nordfält, Jens
3
Roggeveen, Anne L.
3
So, Kevin Kam Fung
3
Swoboda, Bernhard
3
Tung, Vincent Wing Sun
3
Voorhees, Clay M.
3
Agyeiwaah, Elizabeth
2
Alavi, Sascha
2
Arnold, Todd J.
2
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Journal of marketing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
Journal of business research : JBR
4
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Journal of service research : JSR
3
European journal of marketing : EJM
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
The journal of personal selling & sales management : JPSSM
2
Business horizons
1
International Journal of Hospitality and Event Management
1
International journal of hospitality management
1
Journal of personal selling & sales management : JPSSM
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
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ECONIS (ZBW)
18
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1
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18
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date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
4
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
5
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
6
Drown or blossom? : the impact of perceived chronic time pressure on retail salespeople's performance and customer-salesperson relationships
Ryari, Hanaa
;
Alavi, Sascha
;
Wieseke, Jan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10012648989
Saved in:
7
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
8
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
9
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
10
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
1
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