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~accessRights:"restricted"
~isPartOf:"Journal of public economics"
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~language:"spa"
~person:"Söderlund, Magnus"
~type_genre:"Article in journal"
~type_genre:"Bibliographie enthalten"
~type_genre:"Book section"
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Customer satisfaction
7
Kundenzufriedenheit
7
Dienstleistungsqualität
6
Service quality
6
Consumer behaviour
3
Konsumentenverhalten
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Arbeitszufriedenheit
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Customer service
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Söderlund, Magnus
Prentice, Catherine
23
Dhir, Amandeep
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Thaichon, Park
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Septianto, Felix
19
Park, Jungkun
16
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Paul, Justin
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Journal of public economics
Journal of retailing and consumer services
Psychology & marketing
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The international review of retail, distribution and consumer research
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The journal of consumer marketing
2
Australasian marketing journal
1
Journal of business research : JBR
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
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1
Moderator variables in consumer research : a call for caution
Söderlund, Magnus
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303249
Saved in:
2
Service robots with (perceived) theory of mind : an examination of humans' reactions
Söderlund, Magnus
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013364466
Saved in:
3
When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
Saved in:
4
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
5
Joking with customers in the service encounter has a negative impact on customer satisfaction : replication and extension
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 55-64
Persistent link: https://www.econbiz.de/10011826035
Saved in:
6
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
7
The consumer experience : the impact of supplier effort and consumer effort on customer satisfaction
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 219-229
Persistent link: https://www.econbiz.de/10011747828
Saved in:
8
The depicted service employee in marketing communications : an empirical assessment of the impact of facial happiness
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 186-193
Persistent link: https://www.econbiz.de/10011743240
Saved in:
9
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
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