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~accessRights:"restricted"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Kim, Wansoo"
~person:"Noble, Stephanie M."
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Destination management"
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Search: "Customer relationship management"
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Beziehungsmarketing
Destination management
Relationship marketing
18
Consumer behaviour
13
Konsumentenverhalten
13
Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungsqualität
7
Service quality
7
Einzelhandel
4
Holiday behaviour
4
Retail trade
4
Urlaubsverhalten
4
Arbeitszufriedenheit
3
Customer integration
3
Job satisfaction
3
Kundenintegration
3
Loyalty
3
Tourism industry
3
Tourismuswirtschaft
3
Airline
2
Automation
2
Automatisierung
2
Brand image
2
Customer retention
2
Customer service
2
Fluggesellschaft
2
Gender
2
Geschlecht
2
Kundenbindung
2
Kundenservice
2
Markenimage
2
Motivation
2
Perception
2
Satisfaction
2
Tourism
2
Tourismus
2
Wahrnehmung
2
@ Risk simulation
1
AI
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Air transport
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18
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Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Kim, Wansoo
Noble, Stephanie M.
Qu, Hailin
Tanford, Sarah
Han, Heesup
16
Grewal, Dhruv
6
Wong, IpKin Anthony
6
Hyun, Sunghyup Sean
5
Kumar, Vikas
5
Yu, Jongsik
5
Hwang, Jinsoo
4
Ahn, Jiseon
3
Chua, Bee-Lia
3
Gustafsson, Anders
3
Hollebeek, Linda D.
3
Kaushik, Arun Kumar
3
Kim, Insin
3
Lemon, Katherine N.
3
Moon, Hyoungeun
3
Nordfält, Jens
3
Roggeveen, Anne L.
3
Tung, Vincent Wing Sun
3
Voorhees, Clay M.
3
Agyeiwaah, Elizabeth
2
Back, Ki-Joon
2
Becker, Jan U.
2
Bolton, Ruth N.
2
Busser, James A.
2
Cai, Liping A.
2
Cai, Ruiying
2
Calantone, Roger J.
2
Chen, Jialie
2
Choi, Suh-hee
2
Fumagalli, Elena
2
Gangwar, Manish
2
Groth, Markus
2
Grégoire, Yany
2
Gursoy, Dogan
2
Hanks, Lydia
2
Harmeling, Colleen
2
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Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
International journal of hospitality management
10
Journal of hospitality marketing & management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
International journal of contemporary hospitality management
3
Journal of business research : JBR
3
European journal of marketing : EJM
2
Business horizons
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
SpringerLink / Bücher
1
The Cornell hospitality quarterly
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
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ECONIS (ZBW)
18
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
4
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
5
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
6
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
7
Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10012179410
Saved in:
8
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
9
Halal tourism : travel motivators and customer retention
Han, Heesup
;
Al-Ansi, Amr
;
Köseoglu, Mehmet Ali
;
Lin, …
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10012179519
Saved in:
10
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
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