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~accessRights:"restricted"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Bolton, Ruth N."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~subject:"Festival"
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Beziehungsmarketing
Customer satisfaction
Festival
Relationship marketing
7
Consumer behaviour
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Service quality
4
Customer service
2
Kundenservice
2
Leistungsmotivation
2
Loyalty
2
Work motivation
2
Arbeitszufriedenheit
1
Attributes
1
Big event
1
Brand
1
Brand management
1
China
1
Corporate culture
1
Credibility
1
Cultural heritage
1
Customer compliments
1
Customer integration
1
Customer retention
1
Einzelhandel
1
Employee retention
1
Event sector
1
Exhibition attachment
1
Exhibition loyalty
1
Existential authenticity
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Experience
1
Fundraising
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Glaubwürdigkeit
1
Global
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Großveranstaltung
1
Holiday behaviour
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Hotel industry
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Blut, Markus
Bolton, Ruth N.
Evanschitzky, Heiner
Fu, Xiaoxiao
Tanford, Sarah
Grewal, Dhruv
6
Noble, Stephanie M.
4
Gustafsson, Anders
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Nordfält, Jens
3
Roggeveen, Anne L.
3
So, Kevin Kam Fung
3
Voorhees, Clay M.
3
Arnold, Todd J.
2
Becker, Jan U.
2
Boukis, Achilleas
2
Brady, Michael K.
2
Busser, James A.
2
Cai, Ruiying
2
Calantone, Roger J.
2
Chen, Jialie
2
Fumagalli, Elena
2
Gangwar, Manish
2
Groth, Markus
2
Grégoire, Yany
2
Han, Heesup
2
Harmeling, Colleen
2
Hochstein, Bryan
2
Houston, Mark B.
2
Hughes, Douglas E.
2
Hult, G. Tomas M.
2
Koritos, Christos
2
Kumar, Vikas
2
Lu, Lu
2
Lv, Xingyang
2
Mahr, Dominik
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Melero-Polo, Iguácel
2
O'Cass, Aron
2
Okumus, Fevzi
2
Raggiotto, Francesco
2
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Journal of retailing
Journal of service research
Tourism management : research, policies, practice
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Journal of business research : JBR
2
SpringerLink / Bücher
2
European journal of marketing : EJM
1
Handbook of research on customer engagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of hospitality management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
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ECONIS (ZBW)
7
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date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
Member retention and donations in nonprofit service organizations : the balance between peer and organizational identification
Fang, Di
;
Fombelle, Paul W.
;
Bolton, Ruth N.
- In:
Journal of service research
24
(
2021
)
2
,
pp. 187-205
Persistent link: https://www.econbiz.de/10012522520
Saved in:
4
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
5
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
6
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
7
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
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