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~accessRights:"restricted"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Einzelhandel"
~subject:"Service quality"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Einzelhandel
Service quality
Beziehungsmarketing
466
Relationship marketing
466
Consumer behaviour
391
Konsumentenverhalten
391
Customer satisfaction
206
Kundenzufriedenheit
206
Dienstleistungsqualität
152
Retail trade
142
Brand management
89
Markenführung
89
Online retailing
72
Online-Handel
72
Social Web
61
Social web
61
Brand image
56
Markenimage
56
Customer integration
54
Kundenintegration
54
Brand
50
Markenartikel
49
Confidence
47
Vertrauen
47
Customer experience
46
Internet marketing
45
Online-Marketing
45
Viral marketing
39
Virales Marketing
39
E-commerce
37
Electronic Commerce
37
Customer loyalty
36
Customer engagement
32
Customer service
32
Emotion
31
Kundenservice
31
Satisfaction
31
Brand loyalty
29
Trust
28
Loyalty
26
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2
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Article
252
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Article in journal
252
Aufsatz in Zeitschrift
252
Conference paper
1
Konferenzbeitrag
1
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English
252
Author
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Prentice, Catherine
5
Hollebeek, Linda D.
4
Lombart, Cindy
4
Mortimer, Gary
4
Elms, Jonathan
3
Fazal-e-Hasan, Syed
3
Gong, Taeshik
3
Harun, Ahasan
3
Islam, Jamid Ul
3
Klaus, Philipp
3
Louis, Didier
3
Molinillo, Sebastian
3
Park, Jungkun
3
Quach, Sara
3
Rokonuzzaman, Md
3
Al Khateeb, Amr
2
Alexander, Bethan
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Baier, Daniel
2
Banik, Shanta
2
Becker, Jörg
2
Bilgihan, Anil
2
Cheah, Jun-Hwa
2
Cioppi, Marco
2
Dwivedi, Yogesh Kumar
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fellesson, Markus
2
Fernandes, Teresa
2
Francioni, Barbara
2
Hinson, Robert
2
Japutra, Arnold
2
Jebarajakirthy, Charles
2
Jin, Hyun Seung
2
Karande, Kiran
2
Khan, Imran
2
Kuppelwieser, Volker
2
Le, Hoang T. P. M.
2
Lee, Kangcheol
2
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Published in...
All
Journal of retailing and consumer services
Journal of business research : JBR
112
International journal of hospitality management
87
The journal of services marketing
67
Service business
44
Journal of hospitality marketing & management
35
The service industries journal
35
Journal of retailing
32
The international review of retail, distribution and consumer research
31
Journal of travel and tourism marketing
30
International journal of retail and distribution management
29
International journal of contemporary hospitality management
27
Journal of service research
27
Services marketing quarterly
27
Journal of service management
26
Tourism management : research, policies, practice
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
Journal of strategic marketing
23
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
23
The TQM journal : the international review of organizational improvement
22
Marketing intelligence & planning
21
Asia Pacific journal of marketing and logistics
20
Industrial marketing management : the international journal for industrial and high-tech firms
20
Total quality management & business excellence
20
Journal of service research : JSR
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
International journal of retail & distribution management
17
Technological forecasting & social change : an international journal
16
International journal of production economics
15
Journal of marketing
15
Journal of the Academy of Marketing Science
15
SpringerLink / Bücher
15
International journal of business excellence : IJBEX
14
International journal of quality and service sciences
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
The international journal of bank marketing : IJBM
14
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
13
Journal of service theory and practice
13
International journal of quality & reliability management
12
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
12
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ECONIS (ZBW)
252
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1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
3
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
4
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
5
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
6
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
7
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
8
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
9
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
10
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
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