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~isPartOf:"Journal of retailing and consumer services"
~subject:"Relationship marketing"
~subject:"Service quality"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Relationship marketing
Service quality
Beziehungsmarketing
466
Consumer behaviour
391
Konsumentenverhalten
391
Customer satisfaction
206
Kundenzufriedenheit
206
Dienstleistungsqualität
152
Einzelhandel
142
Retail trade
142
Brand management
89
Markenführung
89
Online retailing
72
Online-Handel
72
Social Web
61
Social web
61
Brand image
56
Markenimage
56
Customer integration
54
Kundenintegration
54
Brand
50
Markenartikel
49
Confidence
47
Vertrauen
47
Customer experience
46
Internet marketing
45
Online-Marketing
45
Viral marketing
39
Virales Marketing
39
E-commerce
37
Electronic Commerce
37
Customer loyalty
36
Customer engagement
32
Customer service
32
Emotion
31
Kundenservice
31
Satisfaction
31
Brand loyalty
29
Trust
28
Loyalty
26
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5
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466
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466
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466
Conference paper
1
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1
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English
466
Author
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Prentice, Catherine
10
Lombart, Cindy
7
Hollebeek, Linda D.
6
Klaus, Philipp
6
Khan, Imran
5
Molinillo, Sebastian
5
Park, Jungkun
5
Rana, Nripendra P.
5
Agag, Gomaa
4
Han, Xiaoyun
4
Kuppelwieser, Volker
4
Louis, Didier
4
Loureiro, Sandra Maria Correia
4
Mortimer, Gary
4
Seger-Guttmann, Tali
4
Thaichon, Park
4
Abdelmoety, Ziad Hassan
3
Anaya-Sánchez, Rafael
3
Bilgihan, Anil
3
Cambra-Fierro, Jesús
3
Cheah, Jun-Hwa
3
Dwivedi, Yogesh Kumar
3
Elms, Jonathan
3
Fazal-e-Hasan, Syed
3
Gong, Taeshik
3
Harun, Ahasan
3
Islam, Jamid Ul
3
Japutra, Arnold
3
Kumar, Vikas
3
Park, Eunil
3
Quach, Sara
3
Rokonuzzaman, Md
3
Aboul-Dahab, Sameh
2
Aguilar-Illescas, Rocío
2
Al Khateeb, Amr
2
Alalwan, Ali Abdallah
2
Alexander, Bethan
2
Algharabat, Raed
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
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Published in...
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Journal of retailing and consumer services
Journal of business research : JBR
478
SpringerLink / Bücher
256
Industrial marketing management : the international journal for industrial and high-tech firms
243
International journal of hospitality management
190
The journal of services marketing
122
Journal of strategic marketing
100
The journal of business & industrial marketing
95
Journal of the Academy of Marketing Science
86
Journal of hospitality marketing & management
79
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
Journal of travel and tourism marketing
76
Service business
76
The service industries journal
75
Tourism management : research, policies, practice
74
The journal of product & brand management
73
Springer eBook Collection / Business and Economics
69
Marketing intelligence & planning
62
Journal of service management
56
The journal of brand management : an international journal
56
Journal of marketing
54
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of retailing
51
Technological forecasting & social change : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Services marketing quarterly
50
Journal of service research
49
Psychology & marketing
47
Journal of business-to-business marketing
43
Journal of promotion management : innovations in planning and applied research
43
European journal of operational research : EJOR
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
International journal of retail and distribution management
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
International journal of production economics
40
Springer eBook Collection
40
The international review of retail, distribution and consumer research
40
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ECONIS (ZBW)
466
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466
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1
A social media analytics-based approach to customer-centric reverse logistics management of electronic devices : a case study on notebooks
Ahmadi, Sadra
;
Shokouhyar, Sajjad
;
Amerioun, Motahare
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014460767
Saved in:
2
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
3
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
6
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
7
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
8
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
9
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
10
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
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