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~accessRights:"restricted"
~isPartOf:"Journal of service research : JSR"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
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Dienstleistungssektor
customer satisfaction
Dienstleistungsqualität
32
Service quality
32
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
19
Relationship marketing
19
Customer satisfaction
17
Kundenzufriedenheit
17
Beschwerdemanagement
10
Complaint management
10
Customer service
7
Kundenservice
7
Service industry
7
Dienstleistung
6
Services
6
service recovery
6
service failure
5
Arbeitsverhalten
3
Preismanagement
3
Pricing strategy
3
Work behaviour
3
cocreation
3
Customer integration
2
Customer value
2
Dienstleistungsinnovation
2
E-commerce
2
Electronic Commerce
2
Emotion
2
Experiment
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Innovation
2
Internet marketing
2
Kundenintegration
2
Kundenwert
2
Lieferantenmanagement
2
Online-Marketing
2
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Article
8
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8
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8
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English
8
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Alavi, Sascha
1
Antons, David
1
Aspara, Jaakko
1
Brady, Michael K.
1
Breidbach, Christoph F.
1
Chan, Kimmy Wa
1
Colm, Laura
1
Forkmann, Sebastian
1
Gong, Taeshik
1
Habel, Johannes
1
Henneberg, Stephan
1
Hopkins, Lucas M.
1
Kindström, Daniel
1
Klein, Jan F.
1
Larbig, Christine
1
Luo, Xueming
1
Ordanini, Andrea
1
Parasuraman, A.
1
Pugh, Harrison B.
1
Salge, Torsten Oliver
1
Schmitz, Christian
1
Schneider, Janina-Vanessa
1
Storey, Chris
1
Tikkanen, Henrikki
1
Wieseke, Jan
1
Witell, Lars
1
Zhang, Ruixue
1
Zhou, Mingjian
1
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Published in...
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Journal of service research : JSR
The journal of services marketing
29
The service industries journal
29
Journal of retailing and consumer services
23
Journal of business research : JBR
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Services marketing quarterly
18
International journal of hospitality management
16
Journal of service research
16
Journal of service management
14
Total quality management & business excellence
14
International journal of services and operations management : IJSOM
13
Service business
13
International journal of productivity and quality management : IJPQM
11
Journal of hospitality marketing & management
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of services, economics and management
10
International journal of business excellence : IJBEX
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
International journal of production economics
8
International journal of quality & reliability management
8
International journal of services and operations management
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of service theory and practice : JSTP
7
International journal of contemporary hospitality management
6
International journal of electronic marketing and retailing : IJEMR
6
Journal of strategic marketing
6
Human systems management : HSM
5
International Journal of Services, Economics and Management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Quality management journal : QMJ
5
Benchmarking : an international journal ; BIJ
4
European journal of operational research : EJOR
4
Global business review
4
International Journal of Financial Services Management
4
International journal of business and globalisation : IJBG
4
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ECONIS (ZBW)
8
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8
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8
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date (oldest first)
1
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
4
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
Saved in:
5
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
6
Driver configurations for successful service infusion
Forkmann, Sebastian
;
Henneberg, Stephan
;
Witell, Lars
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
Saved in:
7
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
8
Seamless service? On the role and impact of service orchestrators in human-centered service systems
Breidbach, Christoph F.
;
Antons, David
;
Salge, Torsten …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011606993
Saved in:
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