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~accessRights:"restricted"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"The journal of services marketing"
~isPartOf:"Total quality management & business excellence"
~subject:"Beschwerdemanagement"
~subject:"Marketing"
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Search: "Customer relationship management"
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| 6 applied filters
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Beschwerdemanagement
Marketing
Beziehungsmarketing
414
Relationship marketing
414
Kundenmanagement
141
Consumer behaviour
136
Konsumentenverhalten
136
Kundenzufriedenheit
104
Customer satisfaction
103
Deutschland
100
Germany
100
Dienstleistungsqualität
93
Service quality
93
Theorie
51
Theory
51
Kundenintegration
47
Customer integration
46
Kundenbindung
45
Customer service
42
Kundenservice
42
Lieferantenmanagement
42
Supplier relationship management
42
Kundenorientierung
41
Beziehungsmanagement
39
Brand management
37
Markenführung
37
Kundenwert
36
Customer value
31
Unternehmen
27
Betriebliche Wertschöpfung
26
Dienstleistungssektor
26
Social Web
26
Social web
26
Value creation
26
Dienstleistung
25
Service industry
25
Complaint management
24
Marketing management
23
Marketingmanagement
23
Customer experience
20
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Book / Working Paper
33
Article
15
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Article in journal
15
Aufsatz in Zeitschrift
15
Hochschulschrift
6
Aufsatzsammlung
2
Language
All
German
27
English
21
Author
All
Fink, Klaus-J.
4
Stauss, Bernd
2
Wei, Jiahua
2
Abney, Alexandra K.
1
Arndt, Oliver
1
Bejou, David
1
Belz, Christian
1
Bjerre, Mogens
1
Bone, Paula Fitzgerald
1
Breazeale, Michael
1
Brock, Christian
1
Bruns, Andrea
1
Cesmeci, Caner
1
Chao, Cheng-Min
1
Cheng, Bor-Wen
1
Chou, En-Yi
1
Collier, Joel E.
1
Cook, Laurel Aynne
1
Dangelmaier, Wilhelm
1
Danheiser, Stacey
1
Ford, Toni-Rochelle S.
1
Fuchs, Gerhard
1
Garding, Stefan
1
Gerth, Norbert
1
Gummerus, Johanna
1
Hannig, Uwe
1
Heinrich, Stephan
1
Helmke, Stefan
1
Hintze, Stephanie
1
Horky, Alisha Blakeney
1
Hou, Zhiping
1
Hougaard, Søren
1
Hur, Jungyun
1
Jang, Sharon
1
Jang, Soocheong
1
Johnston, Paul
1
Kahler, Björn
1
Kapitan, Sommer
1
Kelly, Simon
1
Kilian, Thomas
1
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Published in...
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SpringerLink / Bücher
The journal of services marketing
Total quality management & business excellence
Journal of business research : JBR
43
Journal of retailing and consumer services
24
International journal of hospitality management
17
Service business
10
Springer eBook Collection / Business and Economics
10
Journal of service research
9
Springer eBook Collection
9
Journal of hospitality marketing & management
8
Journal of strategic marketing
8
Marketing intelligence & planning
8
Business horizons
7
Journal of service research : JSR
7
The service industries journal
7
Journal of business-to-business marketing
6
Journal of the Academy of Marketing Science
6
Tourism management : research, policies, practice
6
Asia-Pacific journal of business administration
5
International journal of production economics
5
Journal of consumer marketing
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing
5
Services marketing quarterly
5
European journal of marketing : EJM
4
International journal of contemporary hospitality management
4
Journal of modelling in management
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Marketing letters : a journal of research in marketing
4
Asia Pacific journal of marketing and logistics
3
Australasian marketing journal
3
Gabler Edition Wissenschaft
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal of historical research in marketing
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of internet commerce
3
Journal of marketing management : JMM ; journal of the Academy of Marketing
3
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ECONIS (ZBW)
48
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48
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date (oldest first)
1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
3
Keep fighting or give up? : an investigation of consumer regret over repetitive failures in weight loss services
Liu, Yi-Fen
;
Ling, I-Ling
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 29-43
Persistent link: https://www.econbiz.de/10012798380
Saved in:
4
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
5
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
6
Customer responses to service failures on social media
Varnali, Kaan
;
Cesmeci, Caner
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 691-709
Persistent link: https://www.econbiz.de/10013407589
Saved in:
7
Investigating the role of customer forgiveness following a double deviation
Lin, Cheng-Yu
;
Chou, En-Yi
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1042-1057
Persistent link: https://www.econbiz.de/10013410768
Saved in:
8
Benefits from the standardisation of the complaint management system
Phabmixay, Chanthaly S.
;
Rodríguez-Escudero, Ana Isabel
; …
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 737-757
Persistent link: https://www.econbiz.de/10012513922
Saved in:
9
Does service recovery affect satisfaction and loyalty? : an empirical study of medical device suppliers
Chao, Cheng-Min
;
Cheng, Bor-Wen
- In:
Total quality management & business excellence
30
(
2019
)
12
,
pp. 1350-1366
Persistent link: https://www.econbiz.de/10012199846
Saved in:
10
Effektives
Customer
Relationship
Management
: Instrumente - Einführungskonzepte - Organisation
Helmke, Stefan
-
2013
-
5., überarbeitete Auflage
notwendiger Organisation und Technik. Das Buch [verspricht] ein Standardwerk des
Customer
Relationship
Management
(CRM) zu werden …
Persistent link: https://www.econbiz.de/10014282798
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