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~isPartOf:"The service industries journal"
~subject:"Service quality"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Service quality
Beziehungsmarketing
77
Relationship marketing
77
Consumer behaviour
43
Konsumentenverhalten
43
Customer satisfaction
36
Dienstleistungsqualität
36
Kundenzufriedenheit
36
Customer integration
15
Kundenintegration
15
customer loyalty
10
Betriebliche Wertschöpfung
9
Confidence
9
Value creation
9
Vertrauen
9
Brand management
8
Customer service
8
Kundenservice
8
Markenführung
8
customer satisfaction
8
Arbeitsverhalten
7
Beschwerdemanagement
7
Complaint management
7
Dienstleistungssektor
7
Leistungsmotivation
7
Service industry
7
Work behaviour
7
Work motivation
7
Customer engagement
6
Customer value
6
Kundenwert
6
Service-Dominant Logic
6
Service-dominant logic
6
value co-creation
6
Brand image
5
Emotion
5
Markenimage
5
Social Web
5
Social web
5
Tourism
5
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Article
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36
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English
36
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Aksoy, Nilsah Cavdar
1
Alves, Helena
1
Arici, Hasan Evrim
1
Baydogan Turkay, Pinar
1
Belanche, Daniel
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Boardman, Darren
1
Bomfim, Emerson Luiz
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Canhoto, Ana Isabel Domingos
1
Cantor, Victor John M.
1
Casaló, Luis V.
1
Castillo, Daniela
1
Cetin, Gurel
1
Chang, Chia-Wen
1
Chang, Chun-Ming
1
Chen, Hsi-Tien
1
Chen, Hsiangting Shatina
1
Choi, Laee
1
Dai, You-De
1
Evangelista, Felicitas
1
Ferreira, João José Matos
1
Flavián Blanco, Carlos
1
Glavas, Charmaine
1
Gong, Taeshik
1
Guillén, Marta Estrada
1
Ha, Sejin
1
Horbel, Chris
1
Huang, Heng-Chiang
1
Huang, Ran
1
Härtel, Charmine E. J.
1
Ittamalla, Rajesh
1
Jai, Tun-Min
1
Jia, Jingdong
1
Kabadayi, Ebru Tumer
1
Kang, Ju Young
1
Kang, Mincheol
1
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Published in...
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The service industries journal
Journal of retailing and consumer services
152
International journal of hospitality management
87
Journal of business research : JBR
85
The journal of services marketing
63
Service business
41
Journal of hospitality marketing & management
35
Journal of travel and tourism marketing
29
International journal of contemporary hospitality management
27
Journal of service research
27
Services marketing quarterly
27
Tourism management : research, policies, practice
26
Journal of service management
25
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
24
The TQM journal : the international review of organizational improvement
22
Total quality management & business excellence
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of service research : JSR
19
Asia Pacific journal of marketing and logistics
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
15
Journal of strategic marketing
15
International journal of quality and service sciences
14
Journal of hospitality and tourism insights
14
Marketing intelligence & planning
14
The international journal of bank marketing : IJBM
14
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
13
Journal of service theory and practice
13
International journal of business excellence : IJBEX
12
International journal of services and operations management : IJSOM
12
Journal of marketing
12
International journal of productivity and quality management : IJPQM
11
International journal of quality & reliability management
11
Journal of air transport management
11
Journal of marketing for higher education
11
Journal of the Academy of Marketing Science
11
Technological forecasting & social change : an international journal
11
International journal of production economics
10
International journal of services, economics and management
10
European journal of marketing
9
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ECONIS (ZBW)
36
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1
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
2
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
3
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
4
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
5
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
6
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
7
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
8
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
9
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
10
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
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