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~isPartOf:"The service industries journal"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Beziehungsmarketing
75
Relationship marketing
75
Consumer behaviour
43
Konsumentenverhalten
43
Customer satisfaction
35
Dienstleistungsqualität
35
Kundenzufriedenheit
35
Service quality
35
Customer integration
15
Kundenintegration
15
customer loyalty
10
Betriebliche Wertschöpfung
9
Confidence
9
Value creation
9
Vertrauen
9
Brand management
8
Customer service
8
Kundenservice
8
Markenführung
8
customer satisfaction
8
Arbeitsverhalten
7
Dienstleistungssektor
7
Service industry
7
Work behaviour
7
Beschwerdemanagement
6
Complaint management
6
Customer engagement
6
Customer value
6
Kundenwert
6
Leistungsmotivation
6
Service-Dominant Logic
6
Service-dominant logic
6
Work motivation
6
value co-creation
6
Brand image
5
Emotion
5
Markenimage
5
Tourism
5
Tourismus
5
customer experience
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75
Aufsatz in Zeitschrift
75
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English
75
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Horbel, Chris
2
Legendre, Tiffany S.
2
Ma, Jianfeng
2
Popp, Bastian
2
Woratschek, Herbert
2
Yi, Youjae
2
Zhou, Xing
2
Addo, Prince Clement
1
Adhikari, Kishalay
1
Ahmed, Sohel
1
Ahn, Jiseon
1
Aksoy, Nilsah Cavdar
1
Al-Hawari, Mohd Ahmad
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Alves, Helena
1
Amirtha, Raman
1
Arasli, Huseyin
1
Arici, Hasan Evrim
1
Asare, Andy Ohemeng
1
Back, Ki-Joon
1
Baek, Wooyeul
1
Baker, Melissa A.
1
Barra, Cristobal
1
Baydogan Turkay, Pinar
1
Bayighomog, Steven W.
1
Belanche, Daniel
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Boardman, Darren
1
Boateng, Henry
1
Bomfim, Emerson Luiz
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Boukis, Achilleas
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Byon, Kevin K.
1
Cai, Ruiying
1
Canhoto, Ana Isabel Domingos
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The service industries journal
Journal of business research : JBR
479
Journal of retailing and consumer services
466
Industrial marketing management : the international journal for industrial and high-tech firms
243
International journal of hospitality management
190
The journal of services marketing
122
Journal of strategic marketing
98
The journal of business & industrial marketing
94
Journal of the Academy of Marketing Science
86
Journal of hospitality marketing & management
79
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
Journal of travel and tourism marketing
76
Service business
76
The journal of product & brand management
74
Tourism management : research, policies, practice
74
Marketing intelligence & planning
62
Journal of service management
56
The journal of brand management : an international journal
56
Journal of marketing
54
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
52
Journal of retailing
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Technological forecasting & social change : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Services marketing quarterly
50
Journal of service research
48
Psychology & marketing
47
Journal of business-to-business marketing
43
European journal of operational research : EJOR
42
Journal of promotion management : innovations in planning and applied research
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
International journal of production economics
40
The international review of retail, distribution and consumer research
40
Journal of marketing analytics : JMA
39
International journal of retail and distribution management
38
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
38
European journal of marketing
37
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ECONIS (ZBW)
75
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75
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1
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
2
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
3
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
4
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
5
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
6
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
7
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
8
Online customer relationships : switching cost drivers for different relationship lengths
Al-Hawari, Mohd Ahmad
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 59-80
Persistent link: https://www.econbiz.de/10013167405
Saved in:
9
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
10
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
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