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~accessRights:"restricted"
~language:"bos"
~language:"ell"
~language:"eng"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
~type_genre:"Lehrbuch"
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Search: subject:"service"
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Service quality
6,637
Dienstleistungsqualität
6,622
Customer satisfaction
3,018
Kundenzufriedenheit
3,018
Consumer behaviour
2,977
Konsumentenverhalten
2,975
Beziehungsmarketing
2,328
Relationship marketing
2,328
Financial services
1,919
Finanzdienstleistung
1,919
Service industry
1,869
Dienstleistungssektor
1,865
Logistics provider
1,395
Logistikdienstleister
1,395
Supply chain
1,330
Lieferkette
1,329
Theory
1,312
Theorie
1,306
Logistics
1,113
Logistik
1,106
Innovation
1,020
Financial audit
1,010
Wirtschaftsprüfung
1,010
Quality management
978
Qualitätsmanagement
977
Customer service
780
Kundenservice
770
Hospital
758
Krankenhaus
758
China
745
Health care
716
Gesundheitsversorgung
710
Public services
690
Öffentliche Dienstleistung
690
USA
662
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662
Services
658
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619
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617
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616
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viewpoint
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Han, Heesup
32
Luu Trong Tuan
30
Parida, Vinit
27
Prentice, Catherine
26
Kohtamäki, Marko
23
Mattila, Anna S.
23
Laporte, Gilbert
22
Liu, Weihua
22
Wong, IpKin Anthony
21
Zhao, Xiande
21
Vendrell-Herrero, Ferran
20
Gustafsson, Anders
19
Xu, Xun
19
Cheng, T. C. E.
18
Prybutok, Victor R.
18
Wirtz, Jochen
18
Witell, Lars
18
Boysen, Nils
17
Bustinza, Oscar F.
17
Choi, Tsan-Ming
17
Gursoy, Dogan
17
McColl-Kennedy, Janet R.
17
Balaji, M. S.
16
Crainic, Teodor Gabriel
16
Edvardsson, Bo
16
Guchait, Priyanko
16
Huang, George Q.
16
Line, Nathaniel D.
16
Lu, Lu
16
Russell-Bennett, Rebekah
16
Zhang, Min
16
Dwivedi, Yogesh Kumar
15
Fisk, Raymond P.
15
Klaus, Philipp
15
Antony, Jiju
14
Finsterwalder, Jörg
14
Gong, Taeshik
14
Hewitt, Mike
14
Karatepe, Osman M.
14
Roy, Sanjit
14
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OECD
24
Europäische Agentur für Sicherheit und Gesundheitsschutz am Arbeitsplatz
4
European Centre for the Development of Vocational Training
2
Asian Development Bank
1
Europäische Kommission
1
Europäische Kommission / Trans-European Cooperation Scheme for University Studies
1
Europäische Kommission / Trans-European Mobility Scheme for University Studies
1
International Federation for Information Processing
1
Palgrave Macmillan <Firma>
1
Springer-Verlag GmbH
1
Walter de Gruyter Inc.
1
World Trade Organization
1
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Journal of business research : JBR
429
Journal of retailing and consumer services
373
International journal of hospitality management
369
European journal of operational research : EJOR
339
International journal of production research
284
Transportation research / E : an international journal
255
International journal of production economics
254
The journal of services marketing
227
The service industries journal
220
Service business
216
Industrial marketing management : the international journal for industrial and high-tech firms
171
International journal of contemporary hospitality management
161
Technological forecasting & social change : an international journal
155
Public management review
146
Management science : journal of the Institute for Operations Research and the Management Sciences
141
Finance research letters
123
Journal of service management
121
Journal of hospitality marketing & management
120
Manufacturing & service operations management : M & SOM
119
Computers & operations research : and their applications to problems of world concern ; an international journal
115
Journal of air transport management
115
Total quality management & business excellence
113
Auditing : a journal of practice & theory
111
Tourism management : research, policies, practice
111
Services marketing quarterly
109
The TQM journal : the international review of organizational improvement
93
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
Journal of service research
91
Omega : the international journal of management science
91
Applied economics
88
Telecommunications policy : the international journal of digital economy, data sciences and new media
88
International journal of logistics : research and applications
84
International journal of services and operations management : IJSOM
84
Journal of travel and tourism marketing
81
International journal of quality & reliability management
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
72
Research in transportation economics
72
The accounting review : a publication of the American Accounting Association
72
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
70
Journal of the Operational Research Society
66
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ECONIS (ZBW)
19,684
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1
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date (oldest first)
1
A design method for edge-cloud collaborative product
service
system : a dynamic event-state knowledge graph-based approach with real case study
Yang, Maolin
;
Yang, Yuqian
;
Jiang, Pingyu
- In:
International journal of production research
62
(
2024
)
7
,
pp. 2584-2605
Persistent link: https://www.econbiz.de/10014546471
Saved in:
2
A comparative analysis of contactless e-
service
encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
3
Dynamic cloud manufacturing
service
composition with re-entrant services : an online policy perspective
Hu, Yang
;
Yu, Yang
;
Wu, Feng
- In:
International journal of production research
62
(
2024
)
9
,
pp. 3263-3287
Persistent link: https://www.econbiz.de/10014546567
Saved in:
4
Service
mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
5
Call it robot : anthropomorphic framing and failure of self-
service
technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
6
Exploring servitization and digital transformation of manufacturing enterprises : evidence from an industrial internet platform in China
Liu, Yi
;
Zhang, Zuopeng
;
Jasimuddin, Sajjad M.
;
Babai, …
- In:
International journal of production research
62
(
2024
)
8
,
pp. 2812-2831
Persistent link: https://www.econbiz.de/10014546494
Saved in:
7
Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being
Kemppainen, Tiina
;
Paananen, Tiina Elina
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 464-490
Persistent link: https://www.econbiz.de/10015055422
Saved in:
8
Service
encounter and repurchase intention in fitness centers : perceived value as a mediator and
service
innovativeness as a moderator
Wang, Fong Jia
;
Chiu, Weisheng
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
1
,
pp. 145-167
Persistent link: https://www.econbiz.de/10014232455
Saved in:
9
Viewpoint: internet revolution lessons applied to post-pandemic
service
delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
10
The blame shift : robot
service
failures hold
service
firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
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