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~language:"bos"
~language:"ell"
~language:"eng"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
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Search: subject:"service"
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| 6 applied filters
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Service quality
6,488
Dienstleistungsqualität
6,469
Customer satisfaction
2,951
Kundenzufriedenheit
2,951
Consumer behaviour
2,910
Konsumentenverhalten
2,908
Beziehungsmarketing
2,273
Relationship marketing
2,273
Service industry
1,830
Dienstleistungssektor
1,826
Financial services
1,796
Finanzdienstleistung
1,796
Logistics provider
1,361
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1,361
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1,295
Supply chain
1,295
Theory
1,268
Theorie
1,263
Logistics
1,079
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1,071
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992
Financial audit
974
Wirtschaftsprüfung
974
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960
Qualitätsmanagement
959
Customer service
762
Kundenservice
752
Hospital
736
Krankenhaus
736
China
701
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692
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686
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669
Öffentliche Dienstleistung
669
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648
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646
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603
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Han, Heesup
32
Luu Trong Tuan
30
Parida, Vinit
27
Prentice, Catherine
26
Kohtamäki, Marko
23
Mattila, Anna S.
23
Laporte, Gilbert
22
Liu, Weihua
21
Nordås, Hildegunn Kyvik
20
Wong, IpKin Anthony
20
Zhao, Xiande
20
Gustafsson, Anders
19
Vendrell-Herrero, Ferran
19
Xu, Xun
19
Cheng, T. C. E.
18
Gursoy, Dogan
18
Prybutok, Victor R.
18
Witell, Lars
18
Boysen, Nils
17
Bustinza, Oscar F.
17
McColl-Kennedy, Janet R.
17
Wirtz, Jochen
17
Balaji, M. S.
16
Choi, Tsan-Ming
16
Crainic, Teodor Gabriel
16
Edvardsson, Bo
16
Guchait, Priyanko
16
Line, Nathaniel D.
16
Lu, Lu
16
Huang, George Q.
15
Klaus, Philipp
15
Zhang, Min
15
Dwivedi, Yogesh Kumar
14
Finsterwalder, Jörg
14
Fisk, Raymond P.
14
Gong, Taeshik
14
Karatepe, Osman M.
14
Miroudot, Sébastien
14
Roy, Sanjit
14
Russell-Bennett, Rebekah
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OECD
24
Europäische Agentur für Sicherheit und Gesundheitsschutz am Arbeitsplatz
4
Asian Development Bank
2
European Centre for the Development of Vocational Training
2
ANZMAC Conference <2019, Wellington>
1
Europäische Kommission
1
Europäische Kommission / Trans-European Cooperation Scheme for University Studies
1
Europäische Kommission / Trans-European Mobility Scheme for University Studies
1
International Federation for Information Processing
1
International Risk Management Conference <2020, Online>
1
World Trade Organization
1
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Journal of business research : JBR
424
Journal of retailing and consumer services
373
International journal of hospitality management
369
European journal of operational research : EJOR
331
International journal of production research
279
Transportation research / E : an international journal
255
International journal of production economics
242
The journal of services marketing
227
The service industries journal
219
Service business
216
Industrial marketing management : the international journal for industrial and high-tech firms
171
International journal of contemporary hospitality management
161
Technological forecasting & social change : an international journal
155
Public management review
141
Management science : journal of the Institute for Operations Research and the Management Sciences
137
Journal of service management
121
Journal of hospitality marketing & management
119
Computers & operations research : and their applications to problems of world concern ; an international journal
115
Journal of air transport management
115
Manufacturing & service operations management : M & SOM
113
Auditing : a journal of practice & theory
109
Total quality management & business excellence
109
Tourism management : research, policies, practice
108
Services marketing quarterly
106
Finance research letters
101
The TQM journal : the international review of organizational improvement
93
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
Omega : the international journal of management science
89
Applied economics
86
Telecommunications policy : the international journal of digital economy, data sciences and new media
86
International journal of services and operations management : IJSOM
85
Journal of service research
81
Journal of travel and tourism marketing
81
International journal of quality & reliability management
78
International journal of logistics : research and applications
76
The accounting review : a publication of the American Accounting Association
72
Research in transportation economics
70
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
70
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Socio-economic planning sciences : the international journal of public sector decision-making
66
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ECONIS (ZBW)
19,189
Showing
1
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10
of
19,189
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date (newest first)
date (oldest first)
1
A comparative analysis of contactless e-
service
encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
2
Service
mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Call it robot : anthropomorphic framing and failure of self-
service
technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
4
Service
encounter and repurchase intention in fitness centers : perceived value as a mediator and
service
innovativeness as a moderator
Wang, Fong Jia
;
Chiu, Weisheng
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
1
,
pp. 145-167
Persistent link: https://www.econbiz.de/10014232455
Saved in:
5
Viewpoint: internet revolution lessons applied to post-pandemic
service
delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
6
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
7
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer
service
delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
8
Industrial
service
innovation : exploring the transformation process to digital servitization in industrial goods companies
Soellner, Stephan
;
Helm, Roland
;
Klee, Patrick
;
Endres, …
- In:
Industrial marketing management : the international …
117
(
2024
),
pp. 288-303
Persistent link: https://www.econbiz.de/10014531341
Saved in:
9
To automate or not to automate? : a contingency approach to
service
automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
10
Digital
service
technologies,
service
robots, AI, and the strategic pathways to cost-effective
service
excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
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