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~accessRights:"restricted"
~language:"eng"
~language:"fra"
~language:"kaz"
~language:"lit"
~language:"mkd"
~language:"nor"
~language:"und"
~person:"Mattila, Anna S."
~subject:"China"
~subject:"Customer service"
~subject:"Deutschland"
~subject:"Firm performance"
~subject:"Kapitaleinkommen"
~subject:"Konsumentenverhalten"
~subject:"Monetary policy"
~subject:"Theory"
~subject:"Wirkungsanalyse"
~subject:"Wirtschaftswachstum"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliografie enthalten"
~type_genre:"Collection of articles of several authors"
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China
Customer service
Deutschland
Firm performance
Kapitaleinkommen
Konsumentenverhalten
Monetary policy
Theory
Wirkungsanalyse
Wirtschaftswachstum
Consumer behaviour
64
Dienstleistungsqualität
19
Service quality
19
Beziehungsmarketing
18
Relationship marketing
18
Customer satisfaction
16
Kundenzufriedenheit
16
Gastronomie
13
Restaurant industry
13
Corporate Social Responsibility
11
Corporate social responsibility
11
Experiment
11
Hotel industry
11
Hotellerie
11
Beschwerdemanagement
9
Complaint management
9
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7
Viral marketing
7
Virales Marketing
7
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Kundenbindungsprogramm
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5
CSR
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Gender
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71
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Mattila, Anna S.
Gupta, Rangan
217
Lee, Chien-chiang
117
Zhang, Wei
102
Han, Heesup
95
Lin, Boqiang
95
Yang, Yang
91
Zaremba, Adam
91
Liu, Yang
88
Cheng, T. C. E.
86
Tiwari, Aviral Kumar
83
Tsionas, Efthymios G.
82
Chan, Kam C.
80
Kong, Dongmin
79
Li, Jing
76
Li, Bin
75
Shahbaz, Muhammad
75
Li, Jie
70
Li, Yan
69
Zhang, Yan
69
Wang, Ying
68
Wu, Jie
67
Wohar, Mark E.
66
Paul, Justin
64
Apergēs, Nikolaos
63
Chen, Xi
63
Wang, Yu
62
Bouri, Elie
61
Li, Jun
61
Septianto, Felix
61
Gil-Alaña, Luis A.
60
Li, Xin
60
Zhang, Yu
60
Dwivedi, Yogesh Kumar
59
Li, Yi
59
Liu, Qing
59
Ma, Feng
59
Narayan, Paresh Kumar
59
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59
Hassan, M. Kabir
58
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International journal of hospitality management
19
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Journal of business research : JBR
6
Cornell hospitality quarterly : CQ
5
The Cornell hospitality quarterly
5
The journal of services marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Journal of retailing and consumer services
2
Journal of service research
2
Journal of service research : JSR
2
Tourism economics : the business and finance of tourism and recreation
2
European journal of marketing
1
Journal of business ethics : JOBE
1
Journal of revenue and pricing management
1
Journal of service management
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Journal of travel and tourism marketing
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Marketing intelligence & planning
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ECONIS (ZBW)
71
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31
How rational thinking style affects sales promotion effectiveness
Yang, Bi
;
Mattila, Anna S.
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146209
Saved in:
32
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
33
Negative online reviews and consumers' service consumption
Golmohammadi, Alireza
;
Mattila, Anna S.
;
Gauri, Dinesh Kumar
- In:
Journal of business research : JBR
116
(
2020
),
pp. 27-36
Persistent link: https://www.econbiz.de/10012257533
Saved in:
34
Visual design, message content, and benefit type : the case of a cause-related marketing campaign
Gao, Yixing
;
Wu, Luorong
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 761-779
Persistent link: https://www.econbiz.de/10012230370
Saved in:
35
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
36
Apple Pay : coolness and embarrassment in the service encounter
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
78
(
2019
),
pp. 268-275
Persistent link: https://www.econbiz.de/10012012758
Saved in:
37
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
38
In search of diners responsive to health cues : insights from U.S. consumers
Shin, Joongwon
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 260-269
Persistent link: https://www.econbiz.de/10012121733
Saved in:
39
Love is in the menu : leveraging healthy restaurant brands with handwritten typeface
Liu, Qing
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
Journal of business research : JBR
98
(
2019
),
pp. 289-298
Persistent link: https://www.econbiz.de/10012007243
Saved in:
40
The role of reference prices in the lodging industry : the moderating effect of an individual's psychological state
Choi, Choongbeom
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 511-520
Persistent link: https://www.econbiz.de/10012179430
Saved in:
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