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~accessRights:"restricted"
~person:"Anderson, Rolph E."
~subject:"Dienstleistungsqualität"
~subject:"Online retailing"
~subject:"Service quality"
~subject:"United States"
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Dienstleistungsqualität
Online retailing
Service quality
United States
E-commerce
3
Electronic Commerce
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Online-Handel
3
Consumer behaviour
2
Customer satisfaction
2
Konsumentenverhalten
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Beziehungsmarketing
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China
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Cultural identity
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E-loyalty
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Einzelhandel
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Kulturelle Identität
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Online accessibility
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Online-Marketing
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Perception
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Relationship marketing
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Retail trade
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USA
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Website
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business factors in e-loyalty
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customer characteristics for e-loyalty
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e-commerce
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expectation disconfirmation
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Anderson, Rolph E.
Heinemann, Gerrit
33
Law, Chun Hung Roberts
15
Guo, Xiaolong
11
Xu, Xun
11
Kumar, Vikas
10
Akram, Umair
9
Hajli, Nick
9
Rana, Nripendra P.
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Silva, Susana C.
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Thaichon, Park
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Baier, Daniel
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Benbasat, Izak
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Cavallo, Alberto
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Cheng, T. C. E.
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Kukar-Kinney, Monika
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Li, Gang
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Mou, Jian
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Parcu, Pier Luigi
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Tan, Yong
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Wu, Luorong
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Yu, Yugang
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Dwivedi, Yogesh Kumar
7
Gallino, Santiago
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Jin, Ginger Zhe
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Khare, Arpita
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Kim, Jong Min
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Moriuchi, Emi
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Paul, Justin
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Prashar, Sanjeev
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Qiu, Liangfei
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Shankar, Amit
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Tandon, Urvashi
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Bhatnagar, Amit
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Chen, Jianqing
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Chen, Jing
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Chen, Lin
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Choi, Jeonghye
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Journal of marketing channels : ... distribution systems, strategy, and management
2
Journal of service theory and practice
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ECONIS (ZBW)
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How inaccessible retail websites affect blind and low vision consumers : their perceptions and responses
Cohen, Alex H.
;
Fresneda, Jorge E.
;
Anderson, Rolph E.
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 329-351
Persistent link: https://www.econbiz.de/10014302334
Saved in:
2
Building loyalty in e-commerce : impact of business and customer characteristics
Swaminathan, Srinivasan
;
Anderson, Rolph E.
;
Song, Lei
- In:
Journal of marketing channels : ... distribution …
25
(
2018
)
1/2
,
pp. 22-35
Persistent link: https://www.econbiz.de/10012119161
Saved in:
3
The effects of expectation disconfirmations on customer outcomes in e-markets : impact of national culture
Song, Lei
;
Weisstein, Fei L.
;
Anderson, Rolph E.
; …
- In:
Journal of marketing channels : ... distribution …
23
(
2016
)
4
,
pp. 217-229
Persistent link: https://www.econbiz.de/10011628602
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