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~accessRights:"restricted"
~person:"Gong, Taeshik"
~subject:"Beziehungsmarketing"
~subject:"Experiment"
~type:"article"
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Beziehungsmarketing
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Consumer behaviour
11
Konsumentenverhalten
11
Dienstleistungsqualität
10
Service quality
10
Relationship marketing
9
Customer satisfaction
6
Kundenzufriedenheit
6
Arbeitsverhalten
5
Customer citizenship behavior
5
Work behaviour
5
Dienstleistungssektor
3
Service industry
3
Caring climate
2
Creativity
2
Dysfunctional customer behavior
2
Kreativität
2
Augmented reality characteristics
1
Betriebliche Wertschöpfung
1
Bibliometrics
1
Bibliometrie
1
Burnout
1
Commitment to service quality
1
Creative customer behaviour
1
Customer citizenship fatigue
1
Customer creative ability
1
Customer engagement
1
Customer entitlement
1
Customer exhaustion
1
Customer experience
1
Customer fatigue
1
Customer immersion
1
Customer integration
1
Customer intrinsic motivation
1
Customer learning orientation
1
Customer moral credits
1
Customer participation
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Customer stress
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Customer task complexity
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Gong, Taeshik
Han, Heesup
30
Hollebeek, Linda D.
26
Mattila, Anna S.
24
Loureiro, Sandra Maria Correia
20
Ahn, Jiseon
17
Rather, Raouf Ahmad
17
Khan, Imran
16
Klaus, Philipp
15
Kumar, V.
15
So, Kevin Kam Fung
15
Japutra, Arnold
13
Liu, Qing
13
Lusk, Jayson L.
13
Nayga, Rodolfo M.
13
Prentice, Catherine
13
Sreejesh, S.
13
Quach, Sara
12
Rahman, Zillur
12
Sesé, F. Javier
12
Back, Ki-Joon
11
Balaji, M. S.
11
Johnson, Lester W.
11
Kumar, Vikas
11
Leckie, Civilai
11
Roy, Sanjit
11
Verhoef, Peter C.
11
Wu, Luorong
11
Fatma, Mobin
10
Grewal, Dhruv
10
Gustafsson, Anders
10
King, Ceridwyn
10
Sarkar, Abhigyan
10
Bang, Nguyen
9
Bilgihan, Anil
9
Dwivedi, Yogesh Kumar
9
Gil Saura, Irene
9
Hyun, Sunghyup Sean
9
Karjaluoto, Heikki
9
Line, Nathaniel D.
9
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Journal of retailing and consumer services
2
European journal of marketing : EJM
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Journal of service theory and practice
1
Marketing intelligence & planning
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Psychology & marketing
1
The service industries journal
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ECONIS (ZBW)
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1
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
2
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
3
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
4
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
5
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
6
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
7
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
8
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
9
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
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