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~accessRights:"restricted"
~person:"Roy, Sanjit"
~person:"Sharma, Piyush"
~person:"Sreejesh, S."
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer satisfaction
32
Kundenzufriedenheit
32
Service quality
29
Consumer behaviour
20
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20
Beziehungsmarketing
16
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Roy, Sanjit
Sharma, Piyush
Sreejesh, S.
Han, Heesup
24
Prentice, Catherine
15
Mattila, Anna S.
11
Balaji, M. S.
10
Wong, IpKin Anthony
10
Quach, Sara
9
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9
Bilgihan, Anil
8
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8
Grégoire, Yany
8
Gustafsson, Anders
8
Prybutok, Victor R.
8
Xu, Xun
8
Ali, Faizan
7
Guchait, Priyanko
7
Gursoy, Dogan
7
Jebarajakirthy, Charles
7
Karatepe, Osman M.
7
Lee, Jin-soo
7
Mainardes, Emerson Wagner
7
Shahin, Arash
7
Sparks, Beverley
7
Su, LuJun
7
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7
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7
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6
Izogo, Ernest Emeka
6
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6
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6
Kim, Woo Gon
6
Liu, Chih-Hsing
6
Lu, Lu
6
McColl-Kennedy, Janet R.
6
Medeiros, Denise Dumke de
6
Melo, Fagner José Coutinho de melo
6
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6
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Journal of business research : JBR
4
Journal of retailing and consumer services
4
Journal of strategic marketing
3
The journal of services marketing
3
International journal of hospitality management
2
Asia-Pacific journal of business administration
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of Indian business research
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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1
Marketing intelligence & planning
1
Services marketing cases in emerging markets : an asian perspective
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Technological forecasting & social change : an international journal
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ECONIS (ZBW)
29
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
3
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
4
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
5
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
6
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
7
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
8
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
9
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
10
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
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