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~subject:"Arbeitsbedingungen"
~subject:"Germany"
~subject:"Theory"
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ECONIS (ZBW)
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1
Practice summary : Henkel uses analytics to improve call center performance
Maleyeff, John
;
Corlu, Canan Gunes
- In:
INFORMS journal on applied analytics
54
(
2024
)
4
,
pp. 357-364
Persistent link: https://www.econbiz.de/10014634124
Saved in:
2
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
Saved in:
3
A latent profile analysis of living a calling, burnout, exploitation, and work-life imbalance
Shin, Joo Yeon
;
Kim, Eunseok
;
Ahn, Jina
- In:
Journal of career development
49
(
2022
)
4
,
pp. 816-830
Persistent link: https://www.econbiz.de/10013396048
Saved in:
4
Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
5
The optimality of call provision terms
Powers, Eric
- In:
Management science : journal of the Institute for …
67
(
2021
)
10
,
pp. 6581-6601
Persistent link: https://www.econbiz.de/10012666730
Saved in:
6
Decision making under uncertain and dependent system rates in service systems
Ekin, Tahir
;
Aktekin, Tevfik
- In:
European journal of operational research : EJOR
291
(
2021
)
1
,
pp. 335-348
Persistent link: https://www.econbiz.de/10012495311
Saved in:
7
A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
Thuy Anh Ta
;
Chan, Wyean
;
Bastin, Fabian
;
L'Ecuyer, Pierre
- In:
European journal of operational research : EJOR
293
(
2021
)
3
,
pp. 966-979
Persistent link: https://www.econbiz.de/10012533794
Saved in:
8
Beyond technological determinism : revitalising labour process analyses of technology, capital and labour
Thompson, Paul
;
Laaser, Knut
- In:
Work in the global economy
1
(
2021
)
1/2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10014306274
Saved in:
9
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
10
Optimal size of a rental inventory with items available from a secondary source : a model with non-stationary probabilities
Epstein, Leonardo D.
;
González, Eduardo
;
Sepúlveda, Abdón
- In:
Operations research and systems : XVIII …
,
(pp. 371-390)
.
2020
Persistent link: https://www.econbiz.de/10012167858
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