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Search: subject_exact:"Customer orientation"
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Beziehungsmarketing
7,667
Relationship marketing
7,667
Consumer behaviour
4,288
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4,288
Customer satisfaction
2,371
Kundenzufriedenheit
2,370
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1,795
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1,795
Brand management
1,356
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1,356
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1,039
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1,039
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1,030
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1,030
Lieferantenmanagement
810
Supplier relationship management
810
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801
Online-Marketing
801
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788
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785
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688
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676
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634
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634
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604
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604
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600
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535
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534
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508
Marketingmanagement
507
Customer value
484
Kundenwert
483
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446
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422
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419
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390
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390
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372
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Han, Heesup
37
Hollebeek, Linda D.
32
Thaichon, Park
22
Kumar, V.
21
Loureiro, Sandra Maria Correia
20
Khan, Imran
19
Kumar, Vikas
19
Prentice, Catherine
19
Quach, Sara
19
Rather, Raouf Ahmad
19
Gil Saura, Irene
18
Mattila, Anna S.
18
So, Kevin Kam Fung
18
Svensson, Göran
18
Ahn, Jiseon
17
Itani, Omar S.
17
Klaus, Philipp
16
Rahman, Zillur
16
Roy, Sanjit
16
Grewal, Dhruv
15
Japutra, Arnold
15
Vrontis, Demetris
15
Balaji, M. S.
14
Johnson, Lester W.
14
Karjaluoto, Heikki
14
Leckie, Civilai
14
Agnihotri, Raj
13
Chatterjee, Sheshadri
13
King, Ceridwyn
13
Palmatier, Robert W.
13
Sesé, F. Javier
13
Sreejesh, S.
13
Verhoef, Peter C.
13
Wong, IpKin Anthony
13
Casidy, Riza
12
Chaudhuri, Ranjan
12
Dwivedi, Yogesh Kumar
12
Gong, Taeshik
12
Harrigan, Paul
12
Homburg, Christian
12
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Journal of business research : JBR
479
Journal of retailing and consumer services
466
Industrial marketing management : the international journal for industrial and high-tech firms
243
International journal of hospitality management
190
The journal of services marketing
122
Journal of strategic marketing
98
The journal of business & industrial marketing
94
Journal of the Academy of Marketing Science
86
Journal of hospitality marketing & management
79
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
Journal of travel and tourism marketing
76
Service business
76
The service industries journal
75
The journal of product & brand management
74
Tourism management : research, policies, practice
74
Marketing intelligence & planning
62
Journal of service management
56
The journal of brand management : an international journal
56
Journal of marketing
54
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
52
Journal of retailing
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Technological forecasting & social change : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Services marketing quarterly
50
Journal of service research
48
Psychology & marketing
47
Journal of business-to-business marketing
43
European journal of operational research : EJOR
42
Journal of promotion management : innovations in planning and applied research
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
International journal of production economics
40
The international review of retail, distribution and consumer research
40
Journal of marketing analytics : JMA
39
International journal of retail and distribution management
38
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
38
European journal of marketing
37
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ECONIS (ZBW)
7,678
RePEc
29
Other ZBW resources
7
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1
Does service recovery performance vary according to a service provider's perception of customer type? : the application of attachment theory
Sutikno, Bayu
;
Paramita, Widya
;
Rostiani, Rokhima
; …
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10014514525
Saved in:
2
Developing innovation capability in the hotel industry, who and what is important? : a mixed methods approach
Chandran, V G R
;
Ahmed, Tariq
;
Jebli, Fedwa
;
Josiassen, …
- In:
Tourism economics : the business and finance of tourism …
30
(
2024
)
3
,
pp. 728-748
Persistent link: https://www.econbiz.de/10014580910
Saved in:
3
Emotional connection and customer orientation as moderators in improving the customer satisfaction-behavioral intention link : a moderated moderation service model
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Randall, Wesley S.
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 153-167
Persistent link: https://www.econbiz.de/10014333431
Saved in:
4
Cultivating resilience in organizational frontline employees
Good, Valerie
;
Fehl, Amy Greiner
;
LaBrecque, Alexander C.
; …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 405-421
Persistent link: https://www.econbiz.de/10014325996
Saved in:
5
Customer orientation and financial performance : women in top management teams matter!
Srivastava, Chandra
;
Kashmiri, Saim
;
Mahajan, Vijay
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 190-209
Persistent link: https://www.econbiz.de/10014245082
Saved in:
6
International management of customer orientation
González-Porras, José L.
;
Ruiz-Alba, José L.
; …
- In:
European journal of international management : EJIM
20
(
2023
)
1
,
pp. 143-166
Persistent link: https://www.econbiz.de/10014304958
Saved in:
7
Service-oriented high-performance work systems and service role performance : applying an integrated extended self and psychological ownership framework
Jo, Hyunyoung
;
Aryee, Samuel
;
Hsiung, Hsin-Hua
;
Guest, …
- In:
Human relations : towards the integration of the social …
76
(
2023
)
1
,
pp. 168-196
Persistent link: https://www.econbiz.de/10013471885
Saved in:
8
Contingent effects of decision-making and customer centricity on public-sector innovation success
Nik Mohd Hazrul Nik Hashim
;
Yap Hock Ann
;
Amin Ansary
; …
- In:
Journal of nonprofit & public sector marketing
34
(
2022
)
1
,
pp. 36-70
Persistent link: https://www.econbiz.de/10012802212
Saved in:
9
Web of lies : drivers and consequences of social media (in)authenticity
Alhouti, Sarah
;
Johnson, Catherine M.
- In:
Journal of promotion management : innovations in …
28
(
2022
)
8
,
pp. 1129-1164
Persistent link: https://www.econbiz.de/10013417000
Saved in:
10
Filling the market orientation-business performance : the mediating effects of social media, business ties and political ties
Nguyen Thi Hong An
;
Nguyen Phuong
;
Phuong Uyen Dinh
- In:
Journal for international business and entrepreneurship …
14
(
2022
)
2
,
pp. 188-205
Persistent link: https://www.econbiz.de/10013478473
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