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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
5,544
Kundenzufriedenheit
5,455
Consumer behaviour
2,868
Konsumentenverhalten
2,867
Service quality
2,866
Dienstleistungsqualität
2,854
Beziehungsmarketing
2,438
Relationship marketing
2,438
Satisfaction
649
customer satisfaction
539
Online retailing
520
Online-Handel
520
Holiday behaviour
503
Urlaubsverhalten
503
Customer service
472
Kundenservice
469
Arbeitszufriedenheit
468
Job satisfaction
468
Emotion
403
Beschwerdemanagement
383
Complaint management
383
Electronic Commerce
381
E-commerce
379
Tourism
377
Tourismus
375
Brand management
366
Markenführung
366
Qualitätsmanagement
359
Quality management
354
Brand image
350
Markenimage
350
satisfaction
350
Viral marketing
346
Virales Marketing
345
Hotel industry
341
Hotellerie
341
Einzelhandel
329
Retail trade
328
Confidence
316
Vertrauen
314
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2,730
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5,564
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179
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5,185
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5,185
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163
Book section
163
Conference paper
52
Konferenzbeitrag
52
Hochschulschrift
47
Aufsatzsammlung
16
Collection of articles of several authors
9
Sammelwerk
9
Arbeitspapier
8
Case study
8
Fallstudie
8
Thesis
8
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8
Graue Literatur
7
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7
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4
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4
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4
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2
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1
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1
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1
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1
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1
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English
5,445
Undetermined
189
German
107
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1
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1
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Han, Heesup
50
Svensson, Göran
17
Mattila, Anna S.
16
Prentice, Catherine
16
Wong, IpKin Anthony
16
Prayag, Girish
15
Bilgihan, Anil
14
Su, LuJun
14
Balaji, M. S.
12
Law, Chun Hung Roberts
12
Sreejesh, S.
12
Söderlund, Magnus
12
Yi, Youjae
12
Ahn, Jiseon
11
Chua, Bee-Lia
11
Hyun, Sunghyup Sean
11
Lee, Jin-soo
11
Loureiro, Sandra Maria Correia
11
Rather, Raouf Ahmad
11
Sparks, Beverley
11
Xu, Xun
11
Yu, Jongsik
11
Gil Saura, Irene
10
Gustafsson, Anders
10
Ladeira, Wagner Junior
10
Liu, Chih-Hsing
10
Quach, Sara
10
Roy, Sanjit
10
Shahin, Arash
10
Sharma, Piyush
10
So, Kevin Kam Fung
10
Wu, Luorong
10
Assaker, Guy
9
Khan, Imran
9
Kim, Jinkyung Jenny
9
Mainardes, Emerson Wagner
9
Park, Jungkun
9
Paul, Justin
9
Prashar, Sanjeev
9
Prybutok, Victor R.
9
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Springer Fachmedien Wiesbaden
21
IGI Global
3
ANZMAC Conference <2019, Wellington>
1
De Gruyter Oldenbourg
1
European Business School <Oestrich-Winkel>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
ICServ <5., 2017, Wien>
1
International Competence Network of Tourism Research and Education
1
Nomos Verlagsgesellschaft
1
Peter Lang GmbH
1
Springer Gabler <Firma>
1
Springer International Publishing
1
Springer-Verlag GmbH
1
Technische Universität Braunschweig
1
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Published in...
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Journal of retailing and consumer services
323
International journal of hospitality management
238
Journal of business research : JBR
189
Journal of travel and tourism marketing
108
Journal of hospitality marketing & management
107
The journal of services marketing
98
Tourism management : research, policies, practice
97
International journal of contemporary hospitality management
86
Service business
81
Tourism management perspectives : TMP
76
The service industries journal
70
Total quality management & business excellence
65
SpringerLink / Bücher
64
Journal of air transport management
62
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Services marketing quarterly
53
Asia Pacific journal of marketing and logistics
52
Journal of strategic marketing
49
The TQM journal : the international review of organizational improvement
45
Journal of hospitality and tourism insights
42
Journal of vacation marketing
39
International journal of quality & reliability management
38
Tourism analysis : an interdisciplinary tourism & hospitality journal
37
Journal of service management
36
Journal of Islamic marketing
35
Psychology & marketing
34
International journal of services and operations management : IJSOM
33
International journal of quality and service sciences
32
The international journal of bank marketing : IJBM
32
International journal of business excellence : IJBEX
31
Industrial marketing management : the international journal for industrial and high-tech firms
30
International journal of services, economics and management
30
International journal of productivity and quality management : IJPQM
28
Technological forecasting & social change : an international journal
28
International review on public and non-profit marketing
27
Journal of internet commerce
27
International journal of bank marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
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ECONIS (ZBW)
5,524
RePEc
189
Other ZBW resources
29
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1
Customer satisfaction and internal control
Chen, Ting
;
Liu, Xiaotao Kelvin
;
Wan, Chi
;
Wang, Yakun
- In:
Journal of management accounting research : JMAR
36
(
2024
)
1
,
pp. 27-53
Persistent link: https://www.econbiz.de/10014507695
Saved in:
2
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
3
What attributes affect customer satisfaction in green restaurants? : an aspect-based sentiment analysis approach
Shahhosseini, Mansour
;
Nasr, Arash Khalili
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 472-490
Persistent link: https://www.econbiz.de/10014513662
Saved in:
4
Linking relationship marketing to customer loyalty in the e-banking context : the central role of customer satisfaction
Nam Hoai Nguyen
;
Dung Phuong Hoang
- In:
Gadjah Mada international journal of business
26
(
2024
)
1
,
pp. 109-140
Persistent link: https://www.econbiz.de/10014486995
Saved in:
5
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
6
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
7
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
8
An extended ε-constraint method for a bi-objective assortment optimization problem
Eskandari, Amin
;
Ziarati, Koorush
;
Nikseresht, Alireza
- In:
International transactions in operational research : a …
31
(
2024
)
5
,
pp. 3197-3219
Persistent link: https://www.econbiz.de/10014533519
Saved in:
9
The impact of artificial intelligence on customer satisfaction levels in the mobile telephony industry of Zimbabwe
Katsamba, Ngonidzashe
;
Kandiero, Agripah
;
Chizwina, Sabelo
- In:
Digital influence on consumer habits : marketing …
,
(pp. 37-55)
.
2024
Persistent link: https://www.econbiz.de/10014553076
Saved in:
10
Beyond surveys : leveraging automated text analysis of travellers' online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph
;
Duncan, Sherese
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10014553335
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