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~isPartOf:"Acceptance and mindfulness at work : applying acceptance and commitment therapy and relational frame theory to organizational behavior management"
~isPartOf:"British journal of industrial relations : BJIR ; an international journal of employment relations"
~isPartOf:"The service industries journal"
~subject:"Callcenter"
~subject:"Dienstleistungssektor"
~subject:"Work motivation"
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Callcenter
Dienstleistungssektor
Work motivation
Arbeitszufriedenheit
66
Job satisfaction
66
Employee retention
17
Mitarbeiterbindung
17
Leistungsmotivation
12
Hotel industry
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Hotellerie
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Großbritannien
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Customer satisfaction
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Zufriedenheit
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Organizational behaviour
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Call centre
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Arasli, Huseyin
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Acceptance and mindfulness at work : applying acceptance and commitment therapy and relational frame theory to organizational behavior management
British journal of industrial relations : BJIR ; an international journal of employment relations
The service industries journal
Journal of vocational behavior
42
International journal of hospitality management
39
International journal of human resource management
35
The international journal of human resource management
34
Journal of managerial psychology
33
Cogent business & management
26
Career development international : the journal for executive, consultants, academics and individuals
24
International journal of contemporary hospitality management
23
Journal of business research : JBR
22
Employee relations
21
International journal of organizational analysis
17
Personnel review
17
Public management review
17
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
16
Journal of Asian finance, economics and business : JAFEB
15
Administrative Sciences : open access journal
14
Global business review
14
European management journal
13
Human resource management
13
Advances in developing human resources : ADHR
12
Discussion paper series / IZA
12
Leadership & organization development journal
12
Public personnel management
12
Vision : the journal of business perspective
12
Human systems management : HSM
11
Journal of business and psychology
11
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
11
Middle East journal of management : MEJM
11
Pakistan journal of commerce and social sciences
11
Journal of career development
10
Journal of management & organization : JMO
10
Journal of organizational effectiveness : people and performance ; JOEPP
10
The international journal of productivity and performance management
10
The journal of services marketing
10
Amfiteatru economic : an economic and business research periodical
9
Human resource development quarterly
9
International journal of Indian culture and business management : IJICBM
9
Journal of business ethics : JOBE
9
Journal of hospitality marketing & management
9
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1
All work intensity is not created equal : effort motives, job satisfaction and quit intentions at a grocery chain
Avgoustaki, Argyro
;
Frankort, Hans T. W.
- In:
British journal of industrial relations : BJIR ; an …
61
(
2023
)
4
,
pp. 869-894
Persistent link: https://www.econbiz.de/10014443683
Saved in:
2
How does mindfulness boost work engagement and inhibit psychological distress among hospital employees during the COVID-19 pandemic? : the mediating and moderating role of psycholo...
Tulucu, Fadime
;
Anasori, Elham
;
Madanoglu, Gulsevim Kinali
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 131-147
Persistent link: https://www.econbiz.de/10013167414
Saved in:
3
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
Saved in:
4
How autonomy-supportive leaders influence employee service performance : a multilevel study
Shih, Chih-Ting
;
Chen, Shu-Ling
;
Chao, Minston
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 630-651
Persistent link: https://www.econbiz.de/10013362137
Saved in:
5
Technostressors and service employees outcomes : a longitudinal study
Raza, Ali
;
Ishaq, Muhammad Ishtiaq
;
Zia, Haleema
; …
- In:
The service industries journal
42
(
2022
)
13/14
,
pp. 1030-1053
Persistent link: https://www.econbiz.de/10013362170
Saved in:
6
Employees' perception of corporate social responsibility (CSR) and its effects on internal outcomes
Boadi, Evans Asante
;
He, Zheng
;
Bosompem, Josephine
; …
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 611-632
Persistent link: https://www.econbiz.de/10012260308
Saved in:
7
Do high-performance work systems always help to retain employees or is there a dark side?
Behravesh, Elaheh
;
Tanova, Cem
;
Abubakar, A. Mohammed
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 825-845
Persistent link: https://www.econbiz.de/10012260356
Saved in:
8
Customer engagement and employee engagement : systematic review and future directions
Chandni, Shumaila
;
Rahman, Zillur
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 932-959
Persistent link: https://www.econbiz.de/10012292979
Saved in:
9
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
10
Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
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