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~isPartOf:"Amfiteatru economic : an economic and business research periodical"
~isPartOf:"International journal of quality and service sciences"
~subject:"Hochschule"
~subject:"Service quality"
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Search: "Dienstleistungsqualität"
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Service quality
Dienstleistungsqualität
136
Kundenzufriedenheit
64
Customer satisfaction
63
Quality management
45
Qualitätsmanagement
45
Consumer behaviour
31
Konsumentenverhalten
31
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Svensson, Göran
4
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Padin, Carmen
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Rönnbäck, Åsa
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Brege, Staffan
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Dadfar, Hossein
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Olaru, Marieta
2
Pantouvakis, Angelos
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Pencarelli, Tonino
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
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2
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Amfiteatru economic : an economic and business research periodical
International journal of quality and service sciences
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
134
OLC EcoSci
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41
Quality through accreditation
Lagrosen, Stefan Olof
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 469-483
Persistent link: https://www.econbiz.de/10011772210
Saved in:
42
Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture
Cronemyr, Peter
;
Bäckström, Ingela
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 498-518
Persistent link: https://www.econbiz.de/10011772221
Saved in:
43
The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Hapsari, Raditha
;
Clemes, Michael D.
;
Dean, David
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011650501
Saved in:
44
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
45
Perceived quality of administrative services and its consequences on students' behavioral intentions
Al-Kilani, Mohammad Hani
;
Twaissi, Naseem
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10011650531
Saved in:
46
Quality of higher education : International students' satisfaction and learning experience
Lapina, Inga
;
Roga, Renãte
;
Müürsepp, Peeter
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10011623910
Saved in:
47
A method for diagnosing healthcare provision process based on failure cases
Kaneko, Massaki
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 334-344
Persistent link: https://www.econbiz.de/10011623953
Saved in:
48
Service climate in knowledge-intensive, internal service settings
Jia, Ronnie
;
Reich, Blaize Horner
;
Jia, Heather H.
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 462-477
Persistent link: https://www.econbiz.de/10011641313
Saved in:
49
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
50
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
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