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~isPartOf:"Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung"
~isPartOf:"Betriebswirtschaftslehre für Technologie und Innovation"
~isPartOf:"Gabler Research"
~isPartOf:"Journal of business economics : JBE"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Kundenbeziehungen im Dienstleistungsbereich"
~subject:"Deutschland"
~subject:"Empirische Methode"
~subject:"Erfolgsfaktor"
~subject:"Hospital"
~subject:"Service quality"
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Search: "Customer relationship management"
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Deutschland
Empirische Methode
Erfolgsfaktor
Hospital
Service quality
Beziehungsmarketing
219
Relationship marketing
219
Consumer behaviour
63
Konsumentenverhalten
63
Customer satisfaction
57
Kundenzufriedenheit
57
Dienstleistungsqualität
54
Theorie
46
Theory
46
Germany
42
Dienstleistungssektor
25
Service industry
25
Customer service
20
Kundenservice
20
Dienstleistungsmarketing
19
Lieferantenmanagement
19
Services marketing
19
Supplier relationship management
19
Customer integration
18
Kundenintegration
18
Customer value
16
Kundenwert
16
Dienstleistung
15
Services
15
Beschwerdemanagement
14
Complaint management
14
Innovationsmanagement
14
Innovation management
13
Kundenmanagement
11
Marketing management
11
Marketingmanagement
11
USA
11
United States
11
Confidence
10
Innovation
10
Kundenorientierung
10
Vertrauen
10
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Undetermined
22
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Article
71
Book / Working Paper
31
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Article in journal
61
Aufsatz in Zeitschrift
61
Hochschulschrift
21
Thesis
19
Aufsatz im Buch
9
Book section
9
Graue Literatur
5
Non-commercial literature
5
Case study
4
Collection of articles of several authors
4
Fallstudie
4
Sammelwerk
4
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3
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3
Arbeitspapier
1
Bibliografie enthalten
1
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1
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1
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1
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1
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English
52
German
50
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Meffert, Heribert
5
Eisingerich, Andreas B
4
Huber, Frank
3
Wieseke, Jan
3
Auh, Seigyoung
2
Bartl, Michael
2
Bauer, Hans H.
2
Bell, Simon J.
2
Betz, Jürgen
2
Dong, Beibei
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Krieger, Katrin
2
Schaefers, Tobias
2
Schnoor, Anje
2
Seiders, Kathleen
2
Sivakumar, K.
2
Steinhoff, Fee
2
Wangenheim, Florian von
2
Woisetschläger, David
2
Zou, Shaoming
2
Alavi, Sascha
1
Albers, Sönke
1
Albrecht, Arne Keno
1
Alt, Rainer
1
Andreassen, Tor W.
1
Arzenheimer, Marc
1
Babakus, Emin
1
Bach, Norbert
1
Backhaus, Christof
1
Barnes, Donald C.
1
Bartl, Christopher
1
Bayón, Tomás
1
Bearden, William O.
1
Beatty, Sharon E.
1
Benkenstein, Martin
1
Benning-Rohnke, Elke
1
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Institution
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Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
2
Münsteraner Führungsgespräch <33, 1997, Münster (Westf)>
1
Published in...
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Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
Betriebswirtschaftslehre für Technologie und Innovation
Gabler Research
Journal of business economics : JBE
Journal of service research : JSR
Kundenbeziehungen im Dienstleistungsbereich
Journal of retailing and consumer services
181
International journal of hospitality management
124
Journal of business research : JBR
118
SpringerLink / Bücher
118
The journal of services marketing
98
The service industries journal
80
Gabler Edition Wissenschaft
71
Journal of hospitality marketing & management
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Services marketing quarterly
51
International journal of contemporary hospitality management
50
Springer eBook Collection / Business and Economics
48
Journal of travel and tourism marketing
45
Service business
44
Journal of service management
39
Journal of service research
34
Cogent business & management
33
Industrial marketing management : the international journal for industrial and high-tech firms
33
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
31
Journal of strategic marketing
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
International journal of electronic customer relationship management : IJECRM
27
The international journal of bank marketing : IJBM
27
Journal of the Academy of Marketing Science
26
Asia Pacific journal of marketing and logistics
25
International journal of quality and service sciences
24
Marketing intelligence & planning
24
International journal of services and operations management
22
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
22
The journal of business & industrial marketing
22
Total quality management & business excellence
22
Europäische Hochschulschriften / 5
20
Psychology & marketing
20
Die Bank
19
International journal of services, economics and management
19
Journal of marketing
19
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ECONIS (ZBW)
101
USB Cologne (EcoSocSci)
1
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102
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1
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
2
Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey
;
Salisbury, Linda Court
;
Seiders, …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
Saved in:
3
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
4
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
5
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
6
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
7
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
8
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
9
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
10
Customer
Relationship
Management
im Krankenhaus : empirische Übung eines Kundenwertmodells für niedergelassene Ärzte
Heinrich, Dirk
-
2011
-
1. Aufl.
Persistent link: https://www.econbiz.de/10008906129
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