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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Europäische Hochschulschriften / 5"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
~subject:"Electronic Commerce"
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Dienstleistungssektor
Electronic Commerce
Beziehungsmarketing
330
Relationship marketing
330
Consumer behaviour
139
Konsumentenverhalten
139
Customer satisfaction
103
Kundenzufriedenheit
103
Dienstleistungsqualität
102
Service quality
102
Brand management
37
Markenführung
37
Brand image
35
Markenimage
35
Confidence
34
Vertrauen
34
Theorie
32
Theory
32
E-commerce
25
Marketing management
24
Marketingmanagement
24
Customer integration
23
Internet marketing
23
Kundenintegration
23
Online-Marketing
23
Customer service
22
Kundenservice
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Lieferantenmanagement
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Social Web
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Social web
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Supplier relationship management
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Deutschland
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Online retailing
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Online-Handel
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Germany
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Brand
18
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35
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5
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Mang, Paul
2
Nätti, Satu
2
Ahn, Jiseon
1
Al-Hawari, Mohd Ahmad
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Alryalat, Mohammad Abdallah Ali
1
Barrera, Ramón Barrera
1
Berenguer Contrí, Gloria
1
Berthiaume, Bilitis
1
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1
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1
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1
Castillo, Daniela
1
Cham Tat Huei
1
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1
Chao, Chih-Wei
1
Chen, Hui-ju
1
Chen, Ja-shen
1
Chen, Wun-hwa
1
Chiang, Ai-hsuan
1
Chih, Wen-hai
1
Ching, Russel K. H.
1
Choi, Laee
1
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Cui, Li
1
Deng, Hepu
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Du, Wenxuan
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Dwivedi, Yogesh Kumar
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Eng, Teck Yong
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Eugene Cheng-xi Aw
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Fischer, Alban Dominique
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Fuentes-Blasco, Maria
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Gil Saura, Irene
1
Gong, Taeshik
1
Gorman, Sarah
1
Gruenewald, Kira
1
Ha, Hong Youl
1
Hanif, Noor-ul-Ain
1
He, Shanshan
1
Hong, Zhao
1
Hsu, Li-chun
1
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Asia Pacific journal of marketing and logistics
Europäische Hochschulschriften / 5
The service industries journal
Journal of retailing and consumer services
60
Journal of business research : JBR
52
International journal of electronic customer relationship management : IJECRM
43
The journal of services marketing
37
Industrial marketing management : the international journal for industrial and high-tech firms
30
Journal of service research : JSR
25
International journal of business information systems : IJBIS
20
SpringerLink / Bücher
19
The journal of business & industrial marketing
19
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
International journal of e-business research : an official publication of the Information Resources Management Association
16
International journal of electronic marketing and retailing : IJEMR
16
International journal of internet marketing and advertising : IJIMA
16
Journal of the Academy of Marketing Science
16
Journal of service management
15
Electronic commerce research
14
Journal of internet commerce
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Journal of electronic commerce research : JECR
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Journal of service research
12
Journal of strategic marketing
12
Service business
12
Electronic markets : the international journal on networked business
11
Gabler Edition Wissenschaft
11
Journal of marketing
11
Journal of retailing
11
Electronic Services
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of electronic commerce : IJEC
10
Jahrbuch der Absatz- und Verbrauchsforschung
10
Journal of open innovation : technology, market, and complexity
10
Information systems and e-business management : ISeB
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
International journal of retail & distribution management
9
Journal of management information systems : JMIS
9
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
9
Psychology & marketing
9
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ECONIS (ZBW)
40
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1
Social media marketing in the digital age : empower consumers to win big?
Moedeen, Sajjaad
;
Eugene Cheng-xi Aw
;
Alryalat, …
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 66-84
Persistent link: https://www.econbiz.de/10014486662
Saved in:
2
An empirical study on repeat consumer's shopping satisfaction on C2C e-commerce in Japan : the role of value, trust and engagement
Moriuchi, Emi
;
Takahashi, Ikuo
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 560-581
Persistent link: https://www.econbiz.de/10014285856
Saved in:
3
Sustaining customer loyalty of fresh food e-tailers : an empirical study in China
Cui, Li
;
He, Shanshan
;
Deng, Hepu
;
Wang, Xiaoyi
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 669-686
Persistent link: https://www.econbiz.de/10014285872
Saved in:
4
Reward me or charity : the impact of mobile e-commerce platforms' loyalty programme reward types on participation intention
Zhou, Yanju
;
Lu, Cuilian
;
Yu Yi
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
9
,
pp. 2122-2144
Persistent link: https://www.econbiz.de/10014430210
Saved in:
5
Understanding the roles of interaction and trust in formation of loyalty toward customer-to-customer (C2C) platforms
Ting, Liu
;
Ahn, Jiseon
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
10
,
pp. 2565-2581
Persistent link: https://www.econbiz.de/10014430267
Saved in:
6
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
7
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
8
How does group-buying website quality for social commerce affect repurchase intention? : evidence from Chinese online users
Sun, Zhuo
;
Hong, Zhao
;
Wang, Zongshui
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2109-2129
Persistent link: https://www.econbiz.de/10013552978
Saved in:
9
The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment
Miao, Miao
;
Jalees, Tariq
;
Zaman, Syed Imran
;
Khan, Sherbaz
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2184-2206
Persistent link: https://www.econbiz.de/10013552987
Saved in:
10
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
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