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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of business economics : JBE"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Finland"
~subject:"Griechenland"
~subject:"Relationship marketing"
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Search: subject_exact:"Qualitätsmanagement"
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Finland
Griechenland
Relationship marketing
Quality management
43
Qualitätsmanagement
43
Dienstleistungsqualität
20
Service quality
20
Customer satisfaction
12
Kundenzufriedenheit
12
Theorie
10
Theory
10
Beziehungsmarketing
8
Consumer behaviour
7
Konsumentenverhalten
7
Product quality
7
Produktqualität
7
Deutschland
6
Germany
6
E-commerce
3
Electronic Commerce
3
Lieferantenmanagement
3
Logistics provider
3
Logistikdienstleister
3
Standardisierung
3
Standardization
3
Supplier relationship management
3
USA
3
United States
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Business process management
2
Dienstleistungssektor
2
Digitale Dienste
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Finnland
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Logistics
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Pantouvakis, Angelos
2
Ahsen, Anette von
1
Fröhling, Oliver
1
Heinrich, Bernd
1
Hensley, Rhonda L.
1
Järvinen, Raija
1
Kafetzopoulos, Dimitrios P.
1
Klier, Mathias
1
Laine, Teemu
1
Lange, Christoph
1
Lee, Sheng Yen
1
Paranko, Jari
1
Psomas, Evangelos L.
1
Solberg Søilen, Klaus
1
Sulek, Joanne S.
1
Suomala, Petri
1
Suominen, Kati
1
Tontini, Gerson
1
Wang, Mai-ling
1
Zanchett, Ricardo
1
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Asia Pacific journal of marketing and logistics
Journal of business economics : JBE
Managing service quality : MSQ ; an international journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
33
The TQM journal : the international review of organizational improvement
23
International journal of productivity and quality management : IJPQM
14
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of quality & reliability management
10
Total quality management & business excellence
10
International journal of quality and service sciences
9
Journal of retailing and consumer services
8
International journal of hospitality management
7
Europäische Hochschulschriften / 5
6
International journal of production research
6
International journal of services and operations management
6
International journal of business excellence
5
Journal of business-to-business marketing
5
The service industries journal
5
Benchmarking : an international journal
4
Benchmarking : an international journal ; BIJ
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
International journal of contemporary hospitality management
4
International journal of production economics
4
International journal of project management : the journal of The International Project Management Association
4
Journal of business research : JBR
4
Profession : Wissenschaftsedition im Rainer Hampp Verlag
4
Quality management journal : QMJ
4
Cogent business & management
3
Gabler Edition Wissenschaft
3
Gabler-Edition Wissenschaft
3
International journal of business excellence : IJBEX
3
International journal of electronic customer relationship management : IJECRM
3
International journal of management concepts and philosophy : IJMCP
3
International journal of services and operations management : IJSOM
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Management decision : MD
3
Reihe Tagungsberichte / Thüringer Staatskanzlei
3
Services marketing quarterly
3
The international journal of productivity and performance management : IJPPM
3
Administrative Sciences : open access journal
2
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ECONIS (ZBW)
11
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1
Service quality of sports centers and customer loyalty
Lee, Sheng Yen
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 870-879
Persistent link: https://www.econbiz.de/10011792218
Saved in:
2
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Zanchett, Ricardo
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
Saved in:
3
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
4
The impact of ISO 9001 effectiveness on the performance of service companies
Psomas, Evangelos L.
;
Pantouvakis, Angelos
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10009728562
Saved in:
5
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
6
Reputation attributes in retailing services : managerial perspective
Järvinen, Raija
;
Suominen, Kati
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 410-423
Persistent link: https://www.econbiz.de/10009266591
Saved in:
7
Updating service operations
Sulek, Joanne S.
;
Hensley, Rhonda L.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 475-489
Persistent link: https://www.econbiz.de/10008662225
Saved in:
8
The relative importance of service features in explaining customer satisfaction : a comparison of measurement models
Pantouvakis, Angelos
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 366-387
Persistent link: https://www.econbiz.de/10008655292
Saved in:
9
Ein Optimierungsansatz für ein Datenqualitätsmanagement und seine praktische Anwendung bei Kundenkampagnen
Heinrich, Bernd
;
Klier, Mathias
- In:
Journal of business economics : JBE
76
(
2006
)
6
,
pp. 559-587
Persistent link: https://www.econbiz.de/10003334836
Saved in:
10
Mehrdimensionale Fehlermöglichkeits- und -einflussanalyse als Instrument des integrierten Qualitätsmanagements
Ahsen, Anette von
;
Lange, Christoph
- In:
Journal of business economics : JBE
74
(
2004
)
5
,
pp. 441-460
Persistent link: https://www.econbiz.de/10002068923
Saved in:
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