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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Consumer engagement"
~subject:"Failed service quality"
~subject:"Omni-channel retailing"
~subject:"Relationship marketing"
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Search: subject_exact:"Qualitätsmanagement"
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Consumer engagement
Failed service quality
Omni-channel retailing
Relationship marketing
Quality management
23
Qualitätsmanagement
23
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
13
Kundenzufriedenheit
13
Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
10
Distribution channel
6
Einzelhandel
6
Product quality
6
Produktqualität
6
Retail trade
6
Vertriebsweg
6
Lieferantenmanagement
5
Logistics provider
5
Logistikdienstleister
5
Online retailing
5
Online-Handel
5
Supplier relationship management
5
Confidence
4
E-commerce
4
Electronic Commerce
4
Logistics
4
Logistik
4
Vertrauen
4
Customer service
3
Kundenservice
3
Lieferkette
3
Supply chain
3
Customer integration
2
Fashion
2
Kano model
2
Kundenintegration
2
Marketing management
2
Marketingmanagement
2
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2
Relationship quality
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11
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Al Halbusi, Hussam
1
Aljaberi, Musheer A.
1
Balasubramanian, Nataraj
1
Cavallero, Luisa
1
Chen, Tser-yieth
1
Deng, Ssu
1
Dorai, Sriram
1
Dwivedi, Yogesh Kumar
1
Gao, Mengjia
1
Hamid, Mahmud
1
Hasan, Najmul
1
Hsu, Ping-Yu
1
Huang, Lin
1
Ifie, Kemefasu
1
Kim, Junic
1
Lee, Sheng Yen
1
Lim, Rodney
1
Loureiro, Sandra M. C.
1
Mavridou, Vasileia
1
Md Uzir Hossain Uzir
1
Miranda, Francisco J.
1
Prassida, Grandys Frieska
1
Simintiras, Antonis C.
1
Sivakumaran, Bharadhwaj
1
Solberg Søilen, Klaus
1
Sreejesh, S.
1
Thurasamy Ramayah
1
Tontini, Gerson
1
Wu, Hsueh Ling
1
Yeh, Tsai-lien
1
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1
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Asia Pacific journal of marketing and logistics
Journal of retailing and consumer services
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of productivity and quality management : IJPQM
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The TQM journal : the international review of organizational improvement
9
Total quality management & business excellence
8
International journal of hospitality management
7
International journal of quality and service sciences
7
Europäische Hochschulschriften / 5
6
International journal of quality & reliability management
6
International journal of production research
5
International journal of services and operations management
5
Journal of business-to-business marketing
5
The service industries journal
5
Benchmarking : an international journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
International journal of contemporary hospitality management
4
International journal of project management : the journal of The International Project Management Association
4
Journal of business research : JBR
4
Profession : Wissenschaftsedition im Rainer Hampp Verlag
4
Quality management journal : QMJ
4
Benchmarking : an international journal ; BIJ
3
Gabler Edition Wissenschaft
3
Gabler-Edition Wissenschaft
3
International journal of business excellence
3
International journal of business excellence : IJBEX
3
International journal of electronic customer relationship management : IJECRM
3
International journal of management concepts and philosophy : IJMCP
3
International journal of production economics
3
Journal of business economics : JBE
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
Reihe Tagungsberichte / Thüringer Staatskanzlei
3
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
Cogent business & management
2
Customer Management : Vertriebs- und Servicekonzepte der Zukunft
2
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ECONIS (ZBW)
11
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Effect of channel integration quality on consumer responses within omni-channel retailing
Chen, Tser-yieth
;
Yeh, Tsai-lien
;
Wu, Hsueh Ling
;
Deng, Ssu
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
1
,
pp. 149-173
Persistent link: https://www.econbiz.de/10013553040
Saved in:
3
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
4
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
5
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
6
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
7
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
8
Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
Saved in:
9
How service quality and outcome confidence drive pre-outcome word-of-mouth
Ifie, Kemefasu
;
Simintiras, Antonis C.
;
Dwivedi, Yogesh …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 214-221
Persistent link: https://www.econbiz.de/10011904399
Saved in:
10
Service quality of sports centers and customer loyalty
Lee, Sheng Yen
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 870-879
Persistent link: https://www.econbiz.de/10011792218
Saved in:
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