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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of the Operational Research Society : OR"
~isPartOf:"Public management review"
~subject:"Beziehungsmarketing"
~subject:"United Kingdom"
~type:"article"
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Search: subject_exact:"Mystery shopping"
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Beziehungsmarketing
United Kingdom
Dienstleistungsqualität
119
Service quality
119
Customer satisfaction
53
Kundenzufriedenheit
53
Consumer behaviour
34
Konsumentenverhalten
34
Public services
32
Öffentliche Dienstleistung
32
Relationship marketing
26
Gesundheitsversorgung
13
Health care
13
Betriebliche Wertschöpfung
9
Confidence
9
Customer service
9
Gesundheitswesen
9
Health care system
9
Kundenservice
9
Satisfaction
9
Value creation
9
Vertrauen
9
Customer integration
8
Kundenintegration
8
Beschwerdemanagement
7
Complaint management
7
Dienstleistung
7
Hospital
7
Krankenhaus
7
Services
7
Structural equation model
7
Strukturgleichungsmodell
7
China
6
Performance measurement
6
Performance-Messung
6
Product quality
6
Produktqualität
6
Quality management
6
Qualitätsmanagement
6
Brand image
5
Dienstleistungssektor
5
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Undetermined
17
Free
1
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Article in journal
31
Aufsatz in Zeitschrift
31
Language
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English
31
Author
All
Jebarajakirthy, Charles
2
Quach, Sara
2
Thaichon, Park
2
Al-Hawari, Mohd Ahmad
1
Amenuvor, Fortune Edem
1
Boateng, Henry
1
Cai, Huifen
1
Cheah, Isaac
1
Checkland, Kath
1
Chung, Kwanghun
1
Clemens, Michael Daniel
1
Daunt, Kate L.
1
Di Benedetto, C. Anthony
1
Ding, Wenmei
1
Du, Wenxuan
1
Edward, Manoj
1
Fatima, Johra Kayeser
1
Gan, Christopher
1
Günal, M. M.
1
Hantula, Donald A.
1
Hardyman, Wendy
1
Hong, Zhao
1
Howard, Susan J.
1
Hussin, Nazimah
1
Iyer, Rajesh
1
Jackson, Michael C.
1
Johlke, Mark C.
1
Johnston, N.
1
Jung, Tobias
1
Kautish, Pradeep
1
Kim, Jong-Hyeong
1
Kim, Wooyang
1
Kislov, Roman
1
Kitchener, Martin
1
Lee, Dae Hui
1
Lee, Sheng Yen
1
Liao, Z.
1
Lips, A. Miriam B.
1
Mahadi, Batiah
1
Mehmood, Khalid
1
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Published in...
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Asia Pacific journal of marketing and logistics
Journal of the Operational Research Society : OR
Public management review
Journal of retailing and consumer services
180
International journal of hospitality management
117
Journal of business research : JBR
110
The journal of services marketing
98
The service industries journal
85
Journal of hospitality marketing & management
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Services marketing quarterly
54
Journal of service research : JSR
48
International journal of contemporary hospitality management
47
Journal of travel and tourism marketing
45
Service business
42
Journal of service management
37
The TQM journal : the international review of organizational improvement
33
Tourism management : research, policies, practice
32
Cogent business & management
31
Journal of service research
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
27
The international journal of bank marketing : IJBM
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of quality and service sciences
24
International journal of services and operations management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Journal of air transport management
21
Total quality management & business excellence
21
Marketing intelligence & planning
20
International journal of productivity and quality management : IJPQM
19
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of quality & reliability management
18
International journal of services, economics and management
18
Psychology & marketing
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
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ECONIS (ZBW)
31
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1
"Real-world" priority setting for service improvement in English primary care : a decentred approach
Kislov, Roman
;
Checkland, Kath
;
Wilson, Paul M.
; …
- In:
Public management review
25
(
2023
)
1
,
pp. 150-174
Persistent link: https://www.econbiz.de/10013548256
Saved in:
2
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
Saved in:
3
Influence of robots service quality on customers' acceptance in restaurants
Shah, Tejas R.
;
Kautish, Pradeep
;
Mehmood, Khalid
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
12
,
pp. 3117-3137
Persistent link: https://www.econbiz.de/10014486641
Saved in:
4
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
5
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
6
Examining the consequences of adaptive selling behavior by door-to-door salespeople in the Korean cosmetic industry
Amenuvor, Fortune Edem
;
Yi, Ho Taek
;
Boateng, Henry
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
4
,
pp. 800-816
Persistent link: https://www.econbiz.de/10013163381
Saved in:
7
The effect of consumer resistance to innovation on innovation adoption : the moderating role of customer loyalty
Sun, Yang
;
Ding, Wenmei
;
Weng, Chen
;
Cheah, Isaac
;
Cai, …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
9
,
pp. 1849-1863
Persistent link: https://www.econbiz.de/10013391140
Saved in:
8
How does group-buying website quality for social commerce affect repurchase intention? : evidence from Chinese online users
Sun, Zhuo
;
Hong, Zhao
;
Wang, Zongshui
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2109-2129
Persistent link: https://www.econbiz.de/10013552978
Saved in:
9
Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance : an application of stimulus-organism-response theory
Kim, Wooyang
;
Hantula, Donald A.
;
Di Benedetto, C. Anthony
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2237-2268
Persistent link: https://www.econbiz.de/10013552993
Saved in:
10
Customer orientation as a psychological construct : evidence from Indian B-B salespeople
Johlke, Mark C.
;
Iyer, Rajesh
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 704-720
Persistent link: https://www.econbiz.de/10011791953
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