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~isPartOf:"Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Confidence"
~subject:"Personal banking"
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Search: subject_exact:"Kundenorientierung"
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Confidence
Personal banking
Beziehungsmarketing
92
Relationship marketing
92
Consumer behaviour
42
Konsumentenverhalten
42
Bank
39
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungsqualität
25
Service quality
25
Privatkundengeschäft
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Bankgeschäft
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Banking services
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Electronic Banking
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Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
65
Journal of business research : JBR
38
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of hospitality management
20
The journal of services marketing
20
Journal of financial services marketing : JFSM
19
The journal of business & industrial marketing
18
Asia Pacific journal of marketing and logistics
17
The service industries journal
17
Journal of strategic marketing
16
International journal of electronic marketing and retailing : IJEMR
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
14
SpringerLink / Bücher
13
Cogent business & management
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of electronic customer relationship management : IJECRM
11
Journal of business-to-business marketing
11
Journal of hospitality marketing & management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
European journal of marketing : EJM
10
International journal of bank marketing
10
Journal of travel and tourism marketing
10
Services marketing quarterly
10
Die Bank
9
International journal of retail & distribution management
9
Marketing intelligence & planning
9
International journal of technology marketing : IJTMkt
8
Journal of global marketing
8
Journal of service management
8
Journal of service research : JSR
8
Service business
8
International journal of business excellence : IJBEX
7
International journal of contemporary hospitality management
7
Journal of business ethics : JOBE
7
Market : review for marketing theory and practice
7
The international review of retail, distribution and consumer research
7
Australasian marketing journal
6
Economic research
6
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
6
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ECONIS (ZBW)
33
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1
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
2
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
3
Mediation role of brand preference on bank advertising and customer loyalty : a developing country perspective
Amoako, George Kofi
;
Anabila, Peter
;
Effah, Ebenezer Asare
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 983-996
Persistent link: https://www.econbiz.de/10011788289
Saved in:
4
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
5
The influence of culture on trust in B2B banking relationships
Houjeir, Roudaina
;
Brannan, Ross
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 495-515
Persistent link: https://www.econbiz.de/10011731545
Saved in:
6
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
7
Predictors of customer loyalty in the Pakistani banking industry : a moderated-mediation study
Saleem, Muhammad Abid
;
Zahra, Sadaf
;
Ismail, Hina
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011593803
Saved in:
8
The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.
;
Inyang, Aniefre Eddie
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
Saved in:
9
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
10
Customer satisfaction and loyalty in the United Arab Emirates banking industry
Sayani, Hameedah
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 351-375
Persistent link: https://www.econbiz.de/10011383622
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