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~isPartOf:"Beiträge zur Hochschulpolitik"
~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"Working paper / National Bureau of Economic Research, Inc."
~subject:"Hochschule"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
350
Service quality
350
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113
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113
Quality management
85
Qualitätsmanagement
85
Customer satisfaction
73
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72
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Schreier, Gerhard
7
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4
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Kessler, Daniel P.
4
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4
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3
Graves, John A.
3
Horwitz, Jill R.
3
Huang, Chih-Hsuan
3
Huckman, Robert S.
3
Staiger, Douglas
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Wolf, Claudia
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Wu, Hsin-Hung
3
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
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2
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Goldman, Dana P.
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Gowrisankaran, Gautam
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Hopbach, Achim
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Michalk, Barbara
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Nichols, Austin
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Romley, John A.
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Seiler, Stephan
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Town, Robert J.
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Aagja, Jayesh P.
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Abu Ajamieh, Maha Waleed
1
Adewale, Abideen A.
1
Adinolfi, Paola
1
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Hochschulrektorenkonferenz
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Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
Nationales Expertenseminar zur Qualitätssicherung <3, 2000, Bonn>
1
Nationales Expertenseminar zur Qualitätssicherung <4, 2001, Bonn>
1
Tagung Evaluation von Studium und Lehre auf dem Prüfstand - Zwischenbilanz und Konsequenzen für die Zukunft <2003, Bonn>
1
Universität Kaiserslautern
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Beiträge zur Hochschulpolitik
International journal of pharmaceutical and healthcare marketing : IJPHM
The TQM journal : the international review of organizational improvement
Working paper / National Bureau of Economic Research, Inc.
Health care management review : HCM review
73
International journal of hospitality management
56
NBER working paper series
46
NBER Working Paper
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of health economics
40
Journal of health organization and management
36
Quality management journal : QMJ
36
Health marketing quarterly
23
Journal of marketing for higher education
23
International journal of quality and service sciences
22
Health economics
21
International journal of productivity and quality management : IJPQM
21
Discussion paper series / IZA
20
International journal of contemporary hospitality management
20
Total quality management & business excellence
20
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of hospitality marketing & management
17
The service industries journal
17
Health care management science
15
Services marketing quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
International journal of quality & reliability management
13
Ruhr economic papers
13
International review on public and non-profit marketing
12
The European journal of health economics
12
Journal of business research : JBR
11
Technological forecasting & social change : an international journal
11
Tourism management : research, policies, practice
11
CESifo working papers
10
CHE research paper
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
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ECONIS (ZBW)
117
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
3
An augmented reality-based system for improving quality of services operations : a study of educational institutes
Egaji, Oche A.
;
Asghar, Ikram
;
Griffiths, Mark G.
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
2
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012885382
Saved in:
4
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
5
Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan : a descriptive qualitative study
Albsoul, Rania
;
Alshyyab, Muhammad Ahmed
;
Al Odat, …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1394-1416
Persistent link: https://www.econbiz.de/10014326383
Saved in:
6
Key drivers of promoting patient safety culture from the perspective of medical staff at a tertiary hospital in China
Li, Li
;
Wu, Hsin-Hung
;
Huang, Chih-Hsuan
;
Zou, Yuanyang
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1556-1567
Persistent link: https://www.econbiz.de/10014326403
Saved in:
7
Assessment of patient safety culture in two emergency departments in Australia : a cross sectional study
Alshyyab, Muhammad A.
;
Albsoul, Rania A.
;
Kinnear, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 540-553
Persistent link: https://www.econbiz.de/10014321251
Saved in:
8
Healthcare professional's perception of patient safety assessed by the hospital survey on patient safety culture in Taiwan : a systematic review
Wu, Hsin-Hung
;
Lee, Yii-Ching
;
Huang, Chih-Hsuan
;
Li, Li
- In:
The TQM journal : the international review of …
35
(
2023
)
3
,
pp. 615-629
Persistent link: https://www.econbiz.de/10014321266
Saved in:
9
Factors that enhance the perceived quality and student satisfaction of specialized postgraduate programs : the role of identity
Park, Soohyun
;
Kim, Kilsun
- In:
The TQM journal : the international review of …
35
(
2023
)
4
,
pp. 1007-1029
Persistent link: https://www.econbiz.de/10014321525
Saved in:
10
Structural equation modelling : artificial neural network based hybrid approach for assessing quality of university cafeteria services
Uluskan, Meryem
- In:
The TQM journal : the international review of …
35
(
2023
)
4
,
pp. 1048-1071
Persistent link: https://www.econbiz.de/10014321541
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