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~isPartOf:"Benchmarking : an international journal"
~isPartOf:"Business process management journal"
~isPartOf:"Global journal of business management : GJBM"
~subject:"Change management"
~subject:"Customer satisfaction"
~subject:"Organizational change"
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Search: subject:"Qualitätssicherung"
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Change management
Customer satisfaction
Organizational change
Quality management
90
Qualitätsmanagement
90
Business process management
29
Prozessmanagement
29
Dienstleistungsqualität
19
Service quality
19
Organisatorischer Wandel
18
Gesundheitsversorgung
12
Health care
12
Industrie
11
Kundenzufriedenheit
11
Lean Production
11
Lean production
11
Manufacturing industries
11
Lean Management
10
Lean management
10
Gesundheitswesen
8
Health care system
8
Hospital
8
Krankenhaus
8
Lieferkette
8
Performance measurement
8
Performance-Messung
8
Standardisierung
8
Standardization
8
Supply chain
8
Firm performance
7
Unternehmenserfolg
7
Erfolgsfaktor
6
Process improvement
6
Success factor
6
Beziehungsmarketing
5
Relationship marketing
5
SME
5
Total quality management
5
Corporate culture
4
Einführung
4
Employee suggestion system
4
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English
27
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Bhaskar, Hari Lal
2
Abeygunasekera, Ahangama Withanage Janitha Chandimali
1
AlShathry, Omar
1
Alhaqbani, Abdullah
1
Alotaibi, Youseef
1
Arif, Seema
1
Assadej Vanichchinchai
1
Awasthi, Anjali
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Bandara, Wasana
1
Borchardt, Miriam
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Camgöz-Akdağ, Hatice
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Carrera-Loba, Rodrigo
1
Carrera-Lobato, Paulina
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Curatolo, Niccolo
1
Devika Nadarajah
1
Douglas, Jacqueline Ann
1
Ergin, K. Nazlı
1
Garcia, Gabriel Adolfo
1
Gavahi, Shakiba Sadat
1
Gheitasi, Majid
1
Goswami, Susobhan
1
Görçün, Ömer Faruk
1
Hakim, Amin
1
Hansen, David
1
Hossain, Sahadat
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Karout, Racha
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Kituyi, Geoffrey Mayoka
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Lamouri, Samir
1
Lepistö, Kari
1
Librelato, Tatiane Pereira
1
Liu, Fei
1
Liutkevičienė, Indrė
1
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Benchmarking : an international journal
Business process management journal
Global journal of business management : GJBM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
The TQM journal : the international review of organizational improvement
58
International journal of productivity and quality management : IJPQM
51
Total quality management & business excellence
32
International journal of quality & reliability management
23
International journal of quality and service sciences
20
Quality management journal : QMJ
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
Managing service quality : MSQ ; an international journal
10
The service industries journal
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of six sigma and competitive advantage : IJSSCA
9
Health care management review : HCM review
8
International journal of business information systems : IJBIS
8
International journal of information systems and change management : IJISCM
8
International journal of production economics
8
International journal of services, economics and management
8
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
8
Journal of industrial engineering and management : JIEM
8
SpringerLink / Bücher
8
Cogent business & management
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of production research
7
Journal of health organization and management
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
A Productivity Press book
6
Amfiteatru economic : an economic and business research periodical
6
Benchmarking : an international journal ; BIJ
6
International journal of services and operations management : IJSOM
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of business research : JBR
5
Operations management research : OMR ; advancing practice through theory
5
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ECONIS (ZBW)
27
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Assessing internal organizational pathways to reduce knowledge waste : a Lean thinking perspective
Klein, Leander Luiz
;
Naranjo, Fernando
;
Douglas, …
- In:
Business process management journal
29
(
2023
)
5
,
pp. 1584-1606
Persistent link: https://www.econbiz.de/10014338465
Saved in:
3
Framework for zero-defect manufacturing in Indian industries : voice of the customer
Yadav, Narottam
;
Kaliyan, Mathiyazhagan
;
Saikouk, Tarik
; …
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2303-2329
Persistent link: https://www.econbiz.de/10014338599
Saved in:
4
Relationships between leadership and culture, human resources and process improvement in lean healthcare
Assadej Vanichchinchai
- In:
Business process management journal
29
(
2023
)
2
,
pp. 430-446
Persistent link: https://www.econbiz.de/10014230681
Saved in:
5
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
6
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi
;
Kumar, Satinder
;
Sharma, Sanjeev Kumar
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
Saved in:
7
Organizational change towards Lean Six Sigma implementation in the manufacturing supply chain : an integrated approach
Orji, Ifeyinwa Juliet
;
U-Dominic, Chukwuebuka Martinjoe
- In:
Business process management journal
28
(
2022
)
5/6
,
pp. 1301-1342
Persistent link: https://www.econbiz.de/10013455033
Saved in:
8
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
Saved in:
9
Leveraging capabilities for digitally supported process improvement : a framework for combining Lean and ERP
Liutkevičienė, Indrė
;
Rytter, Niels
;
Hansen, David
- In:
Business process management journal
28
(
2022
)
3
,
pp. 765-783
Persistent link: https://www.econbiz.de/10013380743
Saved in:
10
How to make it stick? : institutionalising process improvement initiatives
Abeygunasekera, Ahangama Withanage Janitha Chandimali
; …
- In:
Business process management journal
28
(
2022
)
3
,
pp. 807-833
Persistent link: https://www.econbiz.de/10013380758
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