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~isPartOf:"Benchmarking : an international journal"
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
Quality management
26
Qualitätsmanagement
26
Dienstleistungsqualität
9
Service quality
9
Gesundheitsversorgung
5
Health care
5
Kundenzufriedenheit
5
Beziehungsmarketing
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Lieferkette
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Standardization
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Aufsatz in Zeitschrift
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Gavahi, Shakiba Sadat
1
Goswami, Susobhan
1
Görçün, Ömer Faruk
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Hosseini, Seyed Mohammad Hassan
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Kaliyan, Mathiyazhagan
1
Kumar, Satinder
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Lepistö, Kari
1
Moheimani, Arash
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Thekkoote, Ramadas
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Benchmarking : an international journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
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ECONIS (ZBW)
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Framework for zero-defect manufacturing in Indian industries : voice of the customer
Yadav, Narottam
;
Kaliyan, Mathiyazhagan
;
Saikouk, Tarik
; …
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2303-2329
Persistent link: https://www.econbiz.de/10014338599
Saved in:
3
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
4
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi
;
Kumar, Satinder
;
Sharma, Sanjeev Kumar
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
Saved in:
5
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
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