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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~subject:"Elderly people"
~subject:"Hochschule"
~subject:"Hospital"
~subject:"Quality management"
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Search: "Dienstleistungsqualität"
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Elderly people
Hochschule
Hospital
Quality management
Dienstleistungsqualität
171
Service quality
168
Qualitätsmanagement
87
Customer satisfaction
72
Kundenzufriedenheit
72
Krankenhaus
35
service quality
31
Beziehungsmarketing
30
Relationship marketing
30
Health care
27
Gesundheitsversorgung
26
Benchmarking
22
Consumer behaviour
22
Gesundheitswesen
22
Health care system
22
Konsumentenverhalten
22
India
19
Indien
19
Product quality
19
Produktqualität
19
Performance measurement
17
Performance-Messung
17
AHP-Verfahren
16
AHP approach
15
Patienten
15
Patients
15
Measurement
14
Messung
14
customer satisfaction
14
Customer service
12
Kundenservice
12
Multi-criteria analysis
12
Multikriterielle Entscheidungsanalyse
12
Bank
11
Dienstleistungssektor
11
Jordanien
11
Service industry
11
Fuzzy sets
10
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1
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109
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109
Case study
2
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2
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English
109
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Shahin, Arash
8
Sweis, Rateb J.
4
Ha Thu Nguyen
2
Herrera, Roberto
2
Janatyan, Nasibeh
2
Kwarteng, Albert Justice
2
Panchapakesan Padma
2
Skordoulis, Michalis
2
Tsiotras, George
2
Aagja, Jayesh P.
1
Abdel-Aziz AlSaleh, Noor
1
Abedi, Saeed
1
Aboumasoudi, Abbas Sheikh
1
Abu-Laimon, Amr Adel Ahmad
1
Adel, Riham
1
Ahmad, Niaz
1
Ahmed, Gouher
1
Ahmed, Zafar U.
1
Ajarmah, Balqees Salem
1
Ajmal, Mian M.
1
Akasheh, Sajad
1
Al Mahmoud, Ayat M.
1
Al Shurideh, Muhammad
1
Al-Etayyem, Rawan H.
1
Al-Ghawi, Hala Jamal
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Al-Zu'bi, Zu'bi M. F.
1
Alasonas, Panteleimon
1
Alawneh, Afnan
1
Aldaihani, Majid M.
1
Alhussainan, Adel A.
1
Alliprandini, Dário H.
1
Alzoubi, Haitham M.
1
Anh Thi Tu Le
1
Anil, Anu P.
1
Ansorena, Íñigo L.
1
Anupriya, N. R.
1
Aparecida de Mattos, Claudia
1
Apornak, Arash
1
Aquino, Andre Tavares de
1
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Benchmarking : an international journal ; BIJ
International journal of pharmaceutical and healthcare marketing : IJPHM
International journal of productivity and quality management : IJPQM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
119
Health care management review : HCM review
80
The TQM journal : the international review of organizational improvement
80
International journal of hospitality management
75
International journal of quality & reliability management
66
Quality management journal : QMJ
60
Total quality management & business excellence
53
International journal of quality and service sciences
49
NBER working paper series
48
Working paper / National Bureau of Economic Research, Inc.
48
NBER Working Paper
45
Journal of health organization and management
41
Journal of health economics
40
International journal of contemporary hospitality management
34
International journal of services and operations management
32
International journal of production research
28
Health marketing quarterly
27
The service industries journal
27
Journal of hospitality marketing & management
25
Journal of marketing for higher education
23
Journal of retailing and consumer services
22
Beiträge zur Hochschulpolitik
21
Health economics
21
Journal of business research : JBR
21
Management science : journal of the Institute for Operations Research and the Management Sciences
21
Services marketing quarterly
21
Auditing : a journal of practice & theory
20
Cogent business & management
20
Discussion paper series / IZA
20
European research studies
19
Service business
19
European journal of operational research : EJOR
18
International journal of services, economics and management
18
Manufacturing & service operations management : M & SOM
18
Amfiteatru economic : an economic and business research periodical
17
Managing service quality : MSQ ; an international journal
17
Tourism management : research, policies, practice
17
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ECONIS (ZBW)
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1
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
2
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
3
Quality management : history, evolution and aspects
Ferreira, Angélica Luize Cardoso
;
Lustosa, Isadora Alves
; …
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 554-566
Persistent link: https://www.econbiz.de/10014364134
Saved in:
4
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
5
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
6
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
Saved in:
7
International consensus on data and information quality for better quality decision-making in higher education institutions
Syafar, Faisal
;
Husain, Halimah
;
Sabara, Edy
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 143-159
Persistent link: https://www.econbiz.de/10013448939
Saved in:
8
Competence in quality of pharmaceuticals by quality benchmarking : a conceptual discussion
Charyulu, R. Narayana
;
Narayanan, V. Anoop
;
Sandeep, D. S.
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 216-225
Persistent link: https://www.econbiz.de/10013448944
Saved in:
9
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
10
A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP
Golrizgashti, Seyedehfatemeh
;
Keshmiri, Mehrdad
; …
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 384-404
Persistent link: https://www.econbiz.de/10013448956
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