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~isPartOf:"Benchmarking : an international journal ; BIJ"
~source:"econis"
~subject:"Lean management"
~subject:"Lean production"
~subject:"Service quality"
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Search: subject_exact:"Business excellence model"
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Lean management
Lean production
Service quality
Quality management
66
Qualitätsmanagement
66
Benchmarking
34
Dienstleistungsqualität
18
Performance measurement
11
Performance-Messung
11
AHP approach
10
AHP-Verfahren
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Tsiotras, George
2
Abdel-Aziz AlSaleh, Noor
1
Al-Ghawi, Hala Jamal
1
Al-Zu'bi, Zu'bi M. F.
1
Aquino, Andre Tavares de
1
Batista, Deise Araújo de
1
Bullington, Kimball
1
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Chithambaranathan, P.
1
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1
Dorion, Eric
1
Eberle, Luciene
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Forcellini, Fernando Antonio
1
Gopalam, Rema
1
Gotzamani, Katerina
1
Junnonen, Juha-Matti
1
Kipper, Liane Mahlmann
1
Koilakuntla, Maddulety
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Kärnä, Sami
1
Lasrado, Flevy
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Obeidat, Bader Y.
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Palaniappan, P. L. K.
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Patyal, Vishal Singh
1
Pekkola, Sanna
1
Pereira, Fernando Augusto
1
Rymaszewska, Anna
1
Rymaszewska, Anna Dorota
1
Satapathy, Suchismita
1
Satpathy, Biswajit
1
Singh, Alok Kumar
1
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Benchmarking : an international journal ; BIJ
The TQM journal : the international review of organizational improvement
116
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
110
International journal of productivity and quality management : IJPQM
108
International journal of quality & reliability management
102
Total quality management & business excellence
82
International journal of six sigma and competitive advantage : IJSSCA
69
Quality management journal : QMJ
68
International journal of production research
51
International journal of services and operations management
41
International journal of quality and service sciences
37
The international journal of productivity and performance management : IJPPM
28
Journal of health organization and management
24
Auditing : a journal of practice & theory
21
Health care management review : HCM review
21
International journal of process management and benchmarking : IJPMB
21
Beiträge zur Hochschulpolitik
20
Business process management journal
20
International journal of production economics
20
International journal of hospitality management
19
Journal of retailing and consumer services
17
European research studies
16
A Productivity Press book
15
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
15
International journal of services and operations management : IJSOM
15
International journal of business excellence : IJBEX
14
International journal of business information systems : IJBIS
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
International journal of business excellence
13
International journal of contemporary hospitality management
13
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
13
Journal of industrial engineering and management : JIEM
13
Service business
12
SpringerLink / Bücher
12
The service industries journal
12
Benchmarking : an international journal
11
European journal of operational research : EJOR
11
International journal of services, economics and management
11
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ECONIS (ZBW)
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1
The impact of quality management practices on performance : an empirical study
Patyal, Vishal Singh
;
Koilakuntla, Maddulety
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 511-535
Persistent link: https://www.econbiz.de/10011626214
Saved in:
2
Benchmarking towards excellence in higher education
Tasopoulou, Konstantina
;
Tsiotras, George
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 617-634
Persistent link: https://www.econbiz.de/10011704928
Saved in:
3
The excellence quest : a study of business excellence award-winning organizations in UAE
Lasrado, Flevy
;
Uzbeck, Christopher
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 716-734
Persistent link: https://www.econbiz.de/10011705001
Saved in:
4
Lean implementation and process approach : an exploratory study
Rymaszewska, Anna
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
5
,
pp. 1122-1137
Persistent link: https://www.econbiz.de/10011742680
Saved in:
5
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
6
Multicriteria model for selecting TQM consultancy and certification services
Aquino, Andre Tavares de
;
Melo, Renata Maciel de
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1736-1750
Persistent link: https://www.econbiz.de/10011548055
Saved in:
7
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
8
Competitive service quality benchmarking in airline industry using AHP
Singh, Alok Kumar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 768-791
Persistent link: https://www.econbiz.de/10011570594
Saved in:
9
Method for evaluation via benchmarking of the lean product development process : multiple case studies at Brazilian companies
Dal Forno, Ana Júlia
;
Forcellini, Fernando Antonio
; …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 792-816
Persistent link: https://www.econbiz.de/10011570595
Saved in:
10
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
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