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~isPartOf:"Benchmarking : an international journal ; BIJ"
~subject:"Deutschland"
~subject:"Health care"
~subject:"Service quality"
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Deutschland
Health care
Service quality
Quality management
66
Qualitätsmanagement
66
Benchmarking
34
Dienstleistungsqualität
18
Performance measurement
11
Performance-Messung
11
AHP approach
10
AHP-Verfahren
10
India
9
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9
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Lieferkette
6
Multi-criteria analysis
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Tsiotras, George
2
Abdel-Aziz AlSaleh, Noor
1
Al-Ghawi, Hala Jamal
1
Al-Zu'bi, Zu'bi M. F.
1
Aquino, Andre Tavares de
1
Batista, Deise Araújo de
1
Bullington, Kimball
1
Carvalho, Marly M.
1
Chithambaranathan, P.
1
Cooper, M. Bixby
1
Daynes, Kristine S.
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Dorion, Eric
1
Eberle, Luciene
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Gopalam, Rema
1
Gotzamani, Katerina
1
Junnonen, Juha-Matti
1
Koilakuntla, Maddulety
1
Kärnä, Sami
1
Lasrado, Flevy
1
Medeiros, Denise Dumke de
1
Melo, Renata Maciel de
1
Miguel, Paulo Augusto Cauchick
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Milan, Gabriel Sperandio
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Min, Ho-key
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Min, Hyesung
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Obeidat, Bader Y.
1
Palaniappan, P. L. K.
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Patyal, Vishal Singh
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Pekkola, Sanna
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Satapathy, Suchismita
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Satpathy, Biswajit
1
Singh, Alok Kumar
1
Sreekumar
1
Subramanian, Nachiappan
1
Sweis, Rateb J.
1
Tasopoulou, Konstantina
1
Ukko, Juhani
1
Uzbeck, Christopher
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Benchmarking : an international journal ; BIJ
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
97
The TQM journal : the international review of organizational improvement
76
International journal of productivity and quality management : IJPQM
68
International journal of quality & reliability management
64
Quality management journal : QMJ
52
Total quality management & business excellence
47
Beiträge zur Hochschulpolitik
41
Health care management review : HCM review
37
International journal of quality and service sciences
35
Journal of health organization and management
31
International journal of services and operations management
30
Europäische Hochschulschriften / 5
28
SpringerLink / Bücher
27
International journal of production research
26
International journal of six sigma and competitive advantage : IJSSCA
25
Auditing : a journal of practice & theory
22
International journal of hospitality management
19
Gabler Edition Wissenschaft
17
Journal of retailing and consumer services
17
Six Sigma in der Finanzbranche
17
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
15
Managing service quality : MSQ ; an international journal
15
Business process management journal
14
Journal of air transport management
14
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
Service business
13
The service industries journal
13
International journal of production economics
12
Qualitätskonzepte im Personalmanagement : Grundlagen und Fallbeispiele
12
The TQM Magazine
12
European journal of operational research : EJOR
11
International journal of services and standards
11
International journal of services, economics and management
11
Journal of business research : JBR
11
Manufacturing & service operations management : M & SOM
11
The accounting review : a publication of the American Accounting Association
11
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ECONIS (ZBW)
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1
The impact of quality management practices on performance : an empirical study
Patyal, Vishal Singh
;
Koilakuntla, Maddulety
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 511-535
Persistent link: https://www.econbiz.de/10011626214
Saved in:
2
Benchmarking towards excellence in higher education
Tasopoulou, Konstantina
;
Tsiotras, George
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 617-634
Persistent link: https://www.econbiz.de/10011704928
Saved in:
3
The excellence quest : a study of business excellence award-winning organizations in UAE
Lasrado, Flevy
;
Uzbeck, Christopher
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 716-734
Persistent link: https://www.econbiz.de/10011705001
Saved in:
4
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
5
Multicriteria model for selecting TQM consultancy and certification services
Aquino, Andre Tavares de
;
Melo, Renata Maciel de
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1736-1750
Persistent link: https://www.econbiz.de/10011548055
Saved in:
6
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
7
Competitive service quality benchmarking in airline industry using AHP
Singh, Alok Kumar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 768-791
Persistent link: https://www.econbiz.de/10011570594
Saved in:
8
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
9
Benchmarking the service quality of airlines in the United States : an exploratory analysis
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
5
,
pp. 734-751
Persistent link: https://www.econbiz.de/10011401405
Saved in:
10
An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P.
;
Subramanian, Nachiappan
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 309-334
Persistent link: https://www.econbiz.de/10011279597
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