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~isPartOf:"Business process management journal"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Service quality"
~type:"article"
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Search: subject_exact:"Analytischer Hierarchie-Prozess"
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Service quality
AHP approach
33
AHP-Verfahren
33
Multi-criteria analysis
11
Multikriterielle Entscheidungsanalyse
11
Fuzzy sets
9
Fuzzy-Set-Theorie
9
Business process management
8
Prozessmanagement
8
Quality management
8
Qualitätsmanagement
8
Dienstleistungsqualität
7
Analytical hierarchy process
5
Performance measurement
5
Performance-Messung
5
Beziehungsmarketing
3
Customer satisfaction
3
Knowledge management
3
Kundenzufriedenheit
3
Lieferkette
3
Management information system
3
Management-Informationssystem
3
Relationship marketing
3
Supply chain
3
Wissensmanagement
3
Analytic hierarchy process
2
Decision
2
Delphi technique
2
Delphi-Methode
2
Dienstleistungssektor
2
Einführung
2
Entscheidung
2
Higher education institution
2
Hochschule
2
Implementation
2
Lieferantenmanagement
2
Product quality
2
Produktqualität
2
SERVQUAL
2
Service industry
2
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7
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7
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English
7
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Aleksic, Aleksandar
1
Altuntas, Serkan
1
Andronikidis, Andreas
1
Baraçlı, Hayri
1
Bilişik, Özge Nalan
1
Chen, I-Shuo
1
Chen, Jui-Kuei
1
Cho, In Jae
1
Dereli, Türkay
1
Erdoğan, Melike
1
Georgiou, Andreas C.
1
Gotzamani, Katerina D.
1
Kaya, İhsan
1
Kim, You Jin
1
Kwak, Choonjong
1
Mimovic, Predrag
1
Min, Jennifer C. H.
1
Misita, Mirjana
1
Padró, Fernando F.
1
Paltayian, George
1
Puskaric, Hrvoje
1
Tadic, Danijela
1
Yilmaz, Mustafa Kemal
1
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Business process management journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
10
Journal of air transport management
8
International journal of quality & reliability management
7
Benchmarking : an international journal ; BIJ
5
International journal of business information systems : IJBIS
5
International journal of services and operations management
5
International journal of business excellence
4
International journal of production research
4
International journal of shipping and transport logistics : IJSTL
3
Service business
3
The service industries journal
3
Total quality management & business excellence
3
Asia-Pacific journal of management research and innovation : APJMRI
2
Electronic commerce research
2
International journal of business and systems research
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of enterprise network management
2
International journal of hospitality management
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Journal of business economics and management
2
Journal of retailing and consumer services
2
Journal of urban management
2
Maritime policy and management : MPM
2
Metamorphosis : a journal of management research
2
Socio-economic planning sciences : the international journal of public sector decision-making
2
Acta Universitatis Danubius / Oeconomica
1
Applied economics letters
1
Asian Academy of Management journal : AAMJ
1
Benchmarking : an international journal
1
Economics and business review
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of industrial engineering : EJIE
1
European journal of operational research : EJOR
1
Fuzzy analytic hierarchy process
1
Fuzzy economic review : the review of the International Association for Fuzzy-Set Management and Economy
1
Global business review
1
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ECONIS (ZBW)
7
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7
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date (oldest first)
1
A model for evaluation of customer satisfaction with banking service quality in an uncertain environment
Tadic, Danijela
;
Aleksic, Aleksandar
;
Mimovic, Predrag
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1342-1361
Persistent link: https://www.econbiz.de/10011918984
Saved in:
2
Critical quality indicators of higher education
Chen, I-Shuo
;
Chen, Jui-Kuei
;
Padró, Fernando F.
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 130-146
Persistent link: https://www.econbiz.de/10011730233
Saved in:
3
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
4
Guiding the guides : developing indicators of tour guides' service quality
Min, Jennifer C. H.
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1043-1062
Persistent link: https://www.econbiz.de/10011687834
Saved in:
5
Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae
;
Kim, You Jin
;
Kwak, Choonjong
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
Saved in:
6
A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Bilişik, Özge Nalan
;
Erdoğan, Melike
;
Kaya, İhsan
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009793743
Saved in:
7
Multi-criteria decision making methods based weighted servqual scales to measure perceived service quality in hospitals : a case study from Turkey
Altuntas, Serkan
;
Dereli, Türkay
;
Yilmaz, Mustafa Kemal
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1379-1395
Persistent link: https://www.econbiz.de/10009687478
Saved in:
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