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~isPartOf:"Career development international : the journal for executive, consultants, academics and individuals"
~isPartOf:"Human relations"
~isPartOf:"International journal of hospitality management"
~subject:"Beziehungsmarketing"
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Search: subject_exact:"Work behaviour"
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Beziehungsmarketing
Arbeitsverhalten
273
Work behaviour
273
Arbeitszufriedenheit
100
Job satisfaction
100
Hotel industry
72
Hotellerie
72
Employee retention
58
Mitarbeiterbindung
58
Organizational behaviour
54
Verhalten in Organisationen
54
Arbeitskräfte
53
Workforce
53
Leistungsmotivation
50
Work motivation
50
Führungsstil
42
Leadership style
42
Job performance
41
Arbeitsleistung
39
Tourism employees
38
Tourismusberufe
38
Emotion
36
Personality psychology
36
Persönlichkeitspsychologie
36
Dienstleistungsqualität
33
Service quality
33
Arbeitspsychologie
32
Organizational psychology
32
Betriebsklima
26
Work climate
26
Human Resource Management
24
Personalmanagement
24
Consumer behaviour
20
Konsumentenverhalten
20
Relationship marketing
20
Stress
20
Work stress
20
Hospitality industry
19
USA
19
United States
19
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Cheng, Bao
2
Abdul-Halim Bin Abdul-Majid
1
Aman-Ullah, Attia
1
Armstrong, Steven J.
1
Babakus, Emin
1
Babalola, Mayowa
1
Baek, Wooyeul
1
Boǧan, Erhan
1
Bulchand-Gidumal, Jacques
1
Byon, Kevin K.
1
Chan, Suk Ha Grace
1
Chang, Kuo-Chien
1
Chen, Haixiao
1
Chen, Yun Victoria
1
Dedeoğlu, Bekir Bora
1
Deitz, George D.
1
Dong, Yun
1
Guo, Gongxing
1
Guo, Weining
1
Hsu, Cathy H. C.
1
Huan, Li
1
Huan, Tzung-cheng
1
Hwang, Kumju
1
Karatepe, Osman M.
1
Kim, Haemi
1
Kim, Kyungyeol
1
Kim, Minjung
1
Kwan, Ho Kwong
1
Lai, Jennifer Y. M.
1
Lam, Long W.
1
Lee, Bora
1
Lee, Gyumin
1
Lee, Lindsey
1
Li, Dongmei
1
Li, Minglong
1
Li, Shanshi
1
Li, Yan
1
Lin, Derong
1
Lin, Zhiwei
1
Liu, Canmian
1
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Career development international : the journal for executive, consultants, academics and individuals
Human relations
International journal of hospitality management
Journal of business research : JBR
15
Journal of retailing and consumer services
13
The service industries journal
10
The journal of services marketing
9
International journal of contemporary hospitality management
8
Journal of business ethics : JOBE
8
Journal of service research : JSR
7
Journal of marketing
6
The journal of personal selling & sales management : JPSSM
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of hospitality marketing & management
5
Journal of service management
5
Journal of strategic marketing
5
Service business
5
European journal of marketing : EJM
4
Journal of service research
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service theory and practice
3
Journal of service theory and practice : JSTP
3
Psychology & marketing
3
The Cornell hospitality quarterly
3
Tourism management : research, policies, practice
3
Asia Pacific journal of marketing and logistics
2
Corporate communications : an international journal
2
Group & organization management : an international journal
2
Journal of air transport management
2
Journal of business and psychology
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
2
Journal of personal selling & sales management
2
Journal of retailing
2
Leadership & organization development journal
2
Marketing intelligence & planning
2
American journal of business
1
Asian journal of business ethics : AJBE
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Chinese management studies
1
Corporate reputation review
1
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ECONIS (ZBW)
20
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1
Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad
;
Aman-Ullah, Attia
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
Saved in:
2
Putting customer service at risk : why and when family ostracism relates to customer-oriented behaviors
Rahaman, H. M. Saidur
;
Kwan, Ho Kwong
;
Babalola, Mayowa
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014282484
Saved in:
3
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
4
How and when perceived CSR effects interpersonal helping and loyal boosterism : a moderated mediation model
Boǧan, Erhan
;
Dedeoğlu, Bekir Bora
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185239
Saved in:
5
When employees fight back : investigating how customer incivility and procedural injustice can impel employee retaliation
Chan, Suk Ha Grace
;
Lin, Zhiwei
;
Wong, IpKin Anthony
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227116
Saved in:
6
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
7
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
8
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
Saved in:
9
A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Saved in:
10
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
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