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~isPartOf:"Die Bank"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Kundenzufriedenheit"
~subject:"Marketing"
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Search: "Customer relationship management"
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Kundenzufriedenheit
Marketing
Beziehungsmarketing
396
Relationship marketing
396
Kundenmanagement
142
Deutschland
118
Germany
118
Consumer behaviour
90
Konsumentenverhalten
90
Customer satisfaction
70
Theorie
51
Theory
51
Kundenbindung
47
Kundenorientierung
41
Beziehungsmanagement
40
Dienstleistungsqualität
40
Service quality
40
Brand management
37
Markenführung
37
Kundenintegration
31
Customer integration
30
Kundenwert
28
Holiday behaviour
27
Unternehmen
27
Urlaubsverhalten
27
Marketing management
26
Marketingmanagement
26
Social Web
26
Social web
26
Brand image
25
Hotel industry
25
Hotellerie
25
Markenimage
25
Customer value
23
Lieferantenmanagement
23
Supplier relationship management
23
Tourism marketing
23
Tourismusmarketing
23
Beschwerdemanagement
19
Customer service
19
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41
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7
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English
61
German
36
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Fink, Klaus-J.
4
Cai, Ruiying
2
Fu, Xiaoxiao
2
Han, Heesup
2
Stauss, Bernd
2
Su, LuJun
2
Taplin, Ross H.
2
Adams, Roland
1
Adongo, Raymond
1
Agyeiwaah, Elizabeth
1
Akamavi, Raphaël K.
1
Akhoondnejad, Arman
1
Akyol, Ayşe
1
Alguezaui, Salma
1
Almeida Santana, Arminda
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Altinay, Levent
1
Alén, Elisa
1
Arndt, Oliver
1
Bai, Billy
1
Belz, Christian
1
Berenguer Contrí, Gloria
1
Bjerre, Mogens
1
Bose, Indranil
1
Bradley, Graham L.
1
Bradley, Gregory T.
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1
Cai, Liping A.
1
Callarisa-Fiol, Luís J.
1
Cao, Limei
1
Carlos Villamarín, Pablo de
1
Chan, Eric S. W.
1
Chathoth, Prakash K.
1
Chen, Ching-fu
1
Chen, Li-fei
1
Chen, Shuixia
1
Chen, Xiaohong
1
Chi, Christina Geng-Qing
1
Christou, Prokopis A.
1
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Die Bank
SpringerLink / Bücher
Tourism management : research, policies, practice
Journal of retailing and consumer services
257
Journal of business research : JBR
155
International journal of hospitality management
137
The journal of services marketing
110
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
50
Journal of service research : JSR
44
Journal of strategic marketing
43
Industrial marketing management : the international journal for industrial and high-tech firms
42
Service business
42
Services marketing quarterly
42
The journal of business & industrial marketing
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
40
Journal of the Academy of Marketing Science
39
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Psychology & marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
28
European journal of marketing : EJM
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of marketing
23
Marketing intelligence & planning
23
International journal of quality and service sciences
22
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
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ECONIS (ZBW)
97
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1
A process perspective on experience co-creation : how pre-trip involvement prompts destination loyalty
Cao, Limei
;
Xie, Dengming
;
Qu, Ying
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013555026
Saved in:
2
Importance of residents' perception of tourists in establishing a reciprocal resident-tourist relationship : an application of tourist attractiveness
Kim, Gyunghoon
;
Duffy, Lauren N.
;
Moore, DeWayne
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013440026
Saved in:
3
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
4
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
5
Treat for affection? : customers' differentiated responses to pro-customer deviance
Hu, JiaJing
;
Ma, Xiuli
;
Xu, Xiaowei
;
Liu, Yan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
Saved in:
6
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
7
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
8
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
9
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
10
An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi
;
Xu, Zeshui
;
Gou, Xunjie
;
Chen, Shuixia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
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