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~isPartOf:"Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen"
~isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistung"
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Search: subject_exact:"Kunden-Hotline"
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Dienstleistung
Customer service
90
Kundenservice
90
Dienstleistungsqualität
58
Service quality
58
Customer satisfaction
46
Kundenzufriedenheit
46
Consumer behaviour
33
Konsumentenverhalten
33
Beziehungsmarketing
31
Relationship marketing
31
Hotel industry
17
Hotellerie
17
Arbeitsverhalten
15
Work behaviour
15
Beschwerdemanagement
14
Complaint management
14
Emotion
14
Gastgewerbe
12
Hospitality industry
12
Tourism employees
12
Tourismusberufe
12
Arbeitszufriedenheit
10
Job satisfaction
10
Gastronomie
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9
Robot
8
Roboter
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Service encounter
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Dienstleistungsmanagement
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Dienstleistungssektor
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Hospital
7
Krankenhaus
7
Service industry
7
Service management
7
Services
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Deutschland
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Liu, Canmian
2
Xie, Lishan
2
Chen, Qiurong
1
Choi, Sungwoo
1
Della Corte, Valentina
1
Fan, Alei
1
Gursoy, Dogan
1
He, Zeya
1
Huang, Dan
1
Huang, Jiahui
1
Kong, Shaojun
1
Li, Dongmei
1
Li, Zhiyong
1
Liu, Qing
1
Mattila, Anna S.
1
Prisco, Anna
1
Sepe, Fabiana
1
Tuomi, Aarni
1
Tussyadiah, Iis P.
1
Wu, Luorong
1
Yang, Yang
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
Grundlagen des After Sales Marketing
International journal of hospitality management
The journal of services marketing
16
Journal of service management
7
The service industries journal
5
Journal of service research
4
SpringerLink / Bücher
4
Journal of retailing and consumer services
3
Journal of service theory and practice
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
International journal of innovation management
2
Journal of business research : JBR
2
Journal of service research : JSR
2
Schriften zu Marketing und Management
2
TCW
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
A Research Agenda for Service Marketing
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Asian business & management
1
Australasian marketing journal
1
Business horizons
1
California management review
1
Decision sciences : DS
1
Dienstleistungscontrolling
1
Dienstleistungsmanagement : Jahrbuch
1
Dienstleistungsmanagement, Dienstleistungsmarketing
1
ESCP-EAP working paper
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of marketing
1
European journal of marketing : EJM
1
European review of service economics and management
1
Forschung aus der Hans-Böckler-Stiftung
1
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
1
Forum Dienstleistungsmanagement
1
Gabler Edition Wissenschaft
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Marktorientiertes Management
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
1
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
1
IEEE transactions on engineering management : EM
1
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ECONIS (ZBW)
7
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date (oldest first)
1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
3
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
4
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
5
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
6
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
7
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
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