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~isPartOf:"Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen"
~isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistungsmanagement"
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Search: subject_exact:"Kunden-Hotline"
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Dienstleistungsmanagement
Customer service
90
Kundenservice
90
Dienstleistungsqualität
58
Service quality
58
Customer satisfaction
46
Kundenzufriedenheit
46
Consumer behaviour
33
Konsumentenverhalten
33
Beziehungsmarketing
31
Relationship marketing
31
Hotel industry
17
Hotellerie
17
Arbeitsverhalten
15
Work behaviour
15
Beschwerdemanagement
14
Complaint management
14
Emotion
14
Gastgewerbe
12
Hospitality industry
12
Tourism employees
12
Tourismusberufe
12
Arbeitszufriedenheit
10
Job satisfaction
10
Gastronomie
9
Restaurant industry
9
Robot
8
Roboter
8
Service encounter
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Dienstleistung
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Dienstleistungssektor
7
Hospital
7
Krankenhaus
7
Service industry
7
Service management
7
Services
7
Deutschland
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Germany
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Service failure
6
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Ammann, Paul
1
Bai, Billy
1
Bizjak, Boštjan
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Bommer, Michael-Maria
1
Choi, Youngsoo
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Fabjan, Daša3
1
Hu, Rong
1
Knežević, Mladen
1
Kukulj, Staša
1
Li, Minglong
1
Lin, Meizhen
1
Ling, Qian
1
Liu, Yanling
1
Olson, Eric
1
Qiu, Hailian
1
Ro, Heejung
1
Rodel, Eugen
1
Tomka, Dragica
1
Tuomi, Aarni
1
Tussyadiah, Iis P.
1
Yin, Dexiang
1
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
Grundlagen des After Sales Marketing
International journal of hospitality management
Management decision : MD
3
SpringerLink / Bücher
3
Human resource management review
2
Journal of business research : JBR
2
Journal of service research : JSR
2
TCW
2
The journal of services marketing
2
Betriebliche Tertiarisierung : der ganzheitliche Wandel vom Produktionsbetrieb zum dienstleistenden Problemlöser
1
Betriebswirtschaft in Studium und Praxis
1
Business process management journal
1
California management review
1
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
1
Decision sciences : DS
1
Die Betriebswirtschaft : DBW
1
Dienstleistungsmanagement : Jahrbuch
1
ESCP-EAP working paper
1
Enlightening tourism : ET ; a pathmaking journal
1
Faculty & research / Insead : working paper series
1
Forum Dienstleistungsmanagement
1
HAB-Forschungsbericht : Schriftenreihe der Hochschulgruppe für Arbeits- und Betriebsorganisation e.V. (HAB)
1
Handbook of global supply chain management
1
Harvard business review : HBR
1
IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit
1
Innovative Unternehmensführung : Planung, Durchführung und Kontrolle von Innovationen
1
Interaktionen im Dienstleistungsbereich
1
International journal of contemporary hospitality management
1
International journal of innovation management
1
International journal of managerial and financial accounting
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of services and operations management
1
International journal of services, economics and management
1
Journal of information & knowledge management : JIKM
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management : JOM
1
Journal of marketing
1
Journal of marketing theory and practice : JMTP
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ECONIS (ZBW)
7
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1
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7
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date (oldest first)
1
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
2
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
3
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
4
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
5
Industrielles Dienstleistungsmanagement
Ammann, Paul
;
Rodel, Eugen
-
2014
Persistent link: https://www.econbiz.de/10010457860
Saved in:
6
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
7
Kundeninteraktionen intelligent steuern : Chancen erkennen und wahrnehmen
Bommer, Michael-Maria
- In:
Die Zukunft des Customer Service : Analysen, …
,
(pp. 81-91)
.
2008
Persistent link: https://www.econbiz.de/10003598315
Saved in:
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