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~isPartOf:"Discussion paper series / IZA"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Working paper"
~person:"Mortimer, Gary"
~person:"Prentice, Catherine"
~source:"econis"
~subject:"Kinder"
~subject:"Kundenzufriedenheit"
~subject:"Lebensstandard"
~subject:"Online-Handel"
~subject:"Sozialer Indikator"
~subject:"Theory"
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Kinder
Kundenzufriedenheit
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Online-Handel
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Customer satisfaction
16
Consumer behaviour
14
Konsumentenverhalten
14
Beziehungsmarketing
13
Dienstleistungsqualität
13
Relationship marketing
13
Service quality
13
Customer loyalty
5
Gambling
5
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5
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4
Customer service
4
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Satisfaction
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Customer engagement
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Mortimer, Gary
Prentice, Catherine
Clark, Andrew E.
20
Söderlund, Magnus
12
Chebat, Jean-Charles
8
Frijters, Paul
8
Park, Jungkun
8
Park, Eunil
7
D'Ambrosio, Conchita
6
Lombart, Cindy
6
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6
Powdthavee, Nattavudh
6
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6
Winkelmann, Rainer
6
Balaji, M. S.
5
Easterlin, Richard A.
5
Gustafsson, Anders
5
Khan, Imran
5
Louis, Didier
5
Molinillo, Sebastian
5
Paul, Justin
5
Barnes, Donald C.
4
Blanchflower, David G.
4
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Gallan, Andrew S.
4
Karande, Kiran
4
Klaus, Philipp
4
Kuppelwieser, Volker
4
Ladhari, Riadh
4
Martin, Drew
4
Poncin, Ingrid
4
Praag, Bernard M. S. van
4
Quach, Sara
4
Sharma, Piyush
4
Aksoy, Lerzan
3
Alamanos, Eleftherios
3
Babin, Barry J.
3
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3
Bang, Nguyen
3
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Discussion paper series / IZA
Journal of business research : JBR
Journal of retailing and consumer services
The international journal of bank marketing : IJBM
Working paper
International journal of hospitality management
4
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of fashion marketing and management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Psychology & marketing
1
Services marketing quarterly
1
The international review of retail, distribution and consumer research
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ECONIS (ZBW)
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1
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
2
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
3
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
4
The role of airport service quality in airport and destination choice
Prentice, Catherine
;
Kadan, Mariam
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 40-48
Persistent link: https://www.econbiz.de/10011995440
Saved in:
5
Examining the role of consumer hope in explaining the impact of perceived brand value on customer-brand relationship outcomes in an online retailing environment
Fazal-e-Hasan, Syed
;
Ahmadi, Hormoz
;
Mortimer, Gary
; …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 101-111
Persistent link: https://www.econbiz.de/10011808556
Saved in:
6
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
7
Linking transaction-specific
satisfaction
and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
8
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
9
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
10
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
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