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~isPartOf:"Economic research"
~isPartOf:"EuroMed journal of business"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Produktentwicklung"
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Search: subject:"Switching costs"
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Customer satisfaction
Dienstleistungsqualität
Produktentwicklung
Switching behaviour
7
Wechselverhalten
7
Beziehungsmarketing
5
Kundenzufriedenheit
5
Relationship marketing
5
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3
Business-to-business marketing
3
Consumer behaviour
3
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3
Lieferantenmanagement
3
Mobile communications
3
Mobilkommunikation
3
Supplier relationship management
3
Switching costs
3
Customer loyalty
2
Customer service
2
Kundenservice
2
1995-2008
1
Beschwerdemanagement
1
Business-to-Business marketing
1
Complaint management
1
Constraint
1
Corporate reputation
1
Croatia
1
Customer social ties
1
Customer value
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1
Loyalty
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Medical device industry
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Al-Kwifi, Sam O.
1
Alerić, Dražen
1
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1
Gligor, David M.
1
Ji, Chen
1
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1
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1
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1
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1
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1
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1
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Economic research
EuroMed journal of business
The journal of business & industrial marketing
Journal of business research : JBR
6
The service industries journal
6
Journal of retailing and consumer services
5
Marketing intelligence & planning
4
The journal of services marketing
4
Inventi impact: retailing & consumer services
3
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3
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Management science : journal of the Institute for Operations Research and the Management Sciences
3
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3
Asia Pacific journal of marketing and logistics
2
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European journal of marketing : EJM
2
International journal of bank marketing
2
International journal of business information systems : IJBIS
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of service theory and practice : JSTP
2
Management research review
2
Psychology & marketing
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Services marketing quarterly
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Telecommunications policy : the international journal of digital economy, data sciences and new media
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ECONIS (ZBW)
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1
The combined effect of product returns experience and
switching
costs
on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
2
Factors affecting customer loyalty for mobile telecommunication industry
Shafei, Ingy
;
Tabaa, Hazem
- In:
EuroMed journal of business
11
(
2016
)
3
,
pp. 347-361
Persistent link: https://www.econbiz.de/10011609003
Saved in:
3
Study of social ties as one kind of
switching
costs
: a new typology
Shi, Wenhua
;
Ma, Jianmei
;
Ji, Chen
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 648-661
Persistent link: https://www.econbiz.de/10011341886
Saved in:
4
Understanding B2B customer loyalty in the mobile telecommunication industry : a look at dedication and constraint
Yang, Shuiqing
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 117-128
Persistent link: https://www.econbiz.de/10010532118
Saved in:
5
The influence of product features on brand switching : the case of magnetic resonance imaging equipment
Al-Kwifi, Sam O.
;
McNaughton, Rod B.
- In:
The journal of business & industrial marketing
28
(
2013
)
5
,
pp. 421-431
Persistent link: https://www.econbiz.de/10009771101
Saved in:
6
Antecedents and outcomes of service recovery satisfaction in telecommunications in Croatia along with the role of image and perceived
switching
costs
Nefat, Ariana
;
Benazić, Dragan
;
Alerić, Dražen
- In:
Economic research
25
(
2012
)
4
,
pp. 1051-1066
Persistent link: https://www.econbiz.de/10009706496
Saved in:
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