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~isPartOf:"Economic research"
~isPartOf:"Responsible business in uncertain times and for a sustainable future"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~language:"eng"
~subject:"Kundenzufriedenheit"
~subject:"Personalmanagement"
~type_genre:"Konferenzbeitrag"
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Kundenzufriedenheit
Personalmanagement
Quality management
36
Qualitätsmanagement
36
Dienstleistungsqualität
16
Service quality
16
Customer satisfaction
10
quality management
10
Business process management
8
Firm performance
8
Prozessmanagement
8
Standardisierung
8
Standardization
8
Unternehmenserfolg
8
service quality
7
Corporate Social Responsibility
6
Corporate social responsibility
6
Higher education institution
6
Hochschule
6
Innovation
6
Beziehungsmarketing
5
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Industrie
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Nachhaltigkeit
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Relationship marketing
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continuous improvement
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total quality management
5
Consumer behaviour
4
Croatia
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Employee suggestion system
4
Gesundheitsversorgung
4
Health care
4
ISO 9001
4
Konsumentenverhalten
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Kroatien
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Lean Production
4
Lean production
4
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4
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Konferenzbeitrag
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220
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220
Conference paper
13
Case study
6
Fallstudie
6
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Arif, Muhammad
1
Baković, Tomislav
1
Casadesús, Martí
1
Dahari, Zainurin
1
Del Baldo, Mara
1
Dužević, Ines
1
Fotiadis, Anestis K.
1
Hartono, Markus
1
He, Zhen
1
Hussin, Husnayati
1
Iqbal, Kamran
1
Jahn Kassim, Puteri Nemie
1
Karakasnaki, Maria
1
Lazibat, Tonći
1
Marimon, Frederic
1
Noor Hazilah Abd Manaf
1
Pantouvakis, Angelos
1
Park, Jong Woo
1
Park, Min-Je
1
Petnji Yaya, Luc Honore
1
Picolo, Jaime Dagostim
1
Raharjo, Hendry
1
Rokiah Alavi
1
Santouridis, Ilias
1
Silveira, Amélia
1
Tavlaridou, Elina
1
Thawesaengskulthai, Natcha
1
Tontini, Gerson
1
Vassiliadis, Chris A.
1
Veraki, Androniki
1
Wang, Weicheng
1
Wongrukmit, Patcharin
1
Yang, Xiaoxi
1
Yoo, Hanjoo
1
Zahid, Muhammad Sarwar
1
Zhang, Min
1
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Economic research
Responsible business in uncertain times and for a sustainable future
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of economics and financial issues : IJEFI
8
Interdisciplinary management research XVI ; 1
6
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
The TQM journal : the international review of organizational improvement
5
The international journal of human resource management
5
Business process management journal
4
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
4
The international review of retail, distribution and consumer research
4
AICEI proceedings
3
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
3
International journal of quality and service sciences
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
Shedding new lights on organisational learning, knowledge and capabilities
3
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
2
Employee inter- and intra-firm mobility : taking stock of what we know, identifying novel insights and setting a theoretical and empirical agenda
2
Journal of business ethics : JOBE
2
Journal of managerial psychology
2
Journal of service theory and practice
2
Management for sustainable and inclusive development in a transforming Asia
2
South Asian journal of management : SAJM
2
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
2
The globalisation of Chinese business : implications for multinational investors
2
Towards Digital and Sustainable Organisations : People, Platforms, and Ecosystems
2
Adapting to the future : how digitalization shapes sustainable logistics and resilient supply chain management
1
Australasian accounting business and finance journal : AABF
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Business horizons
1
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
1
Digital Economy and the Green Revolution : 16th International Conference on Business Excellence, ICBE 2022, Bucharest, Romania, March 24-26, 2022
1
Digital economy for customer benefit and business fairness : proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019
1
Ethics, social responsibility and sustainability in marketing
1
Eurasian Business and Economics Perspectives : Proceedings of the 34th Eurasia Business and Economics Society Conference
1
Global perspectives on sustainable regional development : [... conference on "Sustainable Global and Regional Development" held in Zürich, Switzerland, in 2014]
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information technology and management
1
Interdisciplinary management research XVI ; 2
1
International journal of innovation management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
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ECONIS (ZBW)
13
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13
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1
How does socially responsible human resource
management
influence employee well-being?
Iqbal, Kamran
;
Zahid, Muhammad Sarwar
;
Arif, Muhammad
- In:
Responsible business in uncertain times and for a …
,
(pp. 207-218)
.
2019
Persistent link: https://www.econbiz.de/10012029575
Saved in:
2
Role of the human talent in total quality
management
-performance relationship: an investigation in the transport sector
Pantouvakis, Angelos
;
Karakasnaki, Maria
- In:
Total quality management & business excellence : an …
28
(
2017
)
9
,
pp. 959-973
Persistent link: https://www.econbiz.de/10011778023
Saved in:
3
Customer relationship
management
and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias
;
Veraki, Androniki
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
Saved in:
4
Corporate social responsibility, human resource
management
and corporate family responsibility : when a company is "the best place to work": Elica Group, the hi-life company
Del Baldo, Mara
- In:
Economic research
(
2013
),
pp. 201-224
Persistent link: https://www.econbiz.de/10011526562
Saved in:
5
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
6
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
7
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
8
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
9
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
10
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
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